Richmond Pharmacology

Recruitment

• Manage the end-to-end registration process for newly registered participants
• Contact new registrations promptly and collect participant information accurately and efficiently within agreed service levels
• Conduct detailed telephone registrations and collect personal, medical and lifestyle information
• Create complete participant profiles and record information accurately in the CRM system
• Complete all mandatory fields and maintain accurate records of every interaction
• Schedule callbacks where appropriate
• Escalate safeguarding, medical or data quality concerns according to company procedures
• Work with colleagues across Participant Acquisition to prepare completed registrations for handover to the Participant Matching Team
• Communicate professionally, manage participant expectations and represent Richmond Pharmacology positively
• Meet service levels, productivity targets and quality standards while maintaining confidentiality and compliance

Patient Recruitment Associate