Account Management Specialist

Ricoh UK

. Resolve complex problems and manage/process orders for Ricoh's largest customers and dealer partners .

Posted 10/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Billing and Order Management, ensuring adherence to Service Level Agreements while maintaining customer satisfaction. Proficient in managing complex inquiries and fostering relationships with internal and external stakeholders.

Highest-signal resume keywords

Customer Billing ExperienceOrder Management ExperienceService Level Agreement ComplianceMS Office Suite ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer BillingOrder ManagementContract ManagementBilling ResolutionInvoice AdministrationData Integrity ManagementRoot Cause AnalysisProcess ImprovementMath SkillsPC Aptitude

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsCustomer OrientationCoaching and Mentoring

Tools & Technologies

MS ExcelMS PowerPointMS ProjectCustomer Database Management

Industry Keywords

Service Level AgreementCustomer SatisfactionBusiness RetentionDealer AgreementsInterdepartmental Practices

About the role

Key responsibilities & impact

Resolve complex problems and manage/process orders for Ricoh's largest customers and dealer partners
Manage relationships with internal and external customers and support business retention
Support Service Level Agreement adherence and customer satisfaction
Identify root causes and propose solutions for customer issues
Provide escalation support for complex billing, order status, delivery, and cancellation inquiries
Own customer inquiries and provide timely service support
Perform billing and order management tasks
Resolve discrepancies with internal customers and dealers
Maintain customer database integrity and customer file information
Provide training on Ricoh Order, Lease, Maintenance, and Dealer agreements
Drive Service Level Agreement compliance
Manage order processing, lease funding, contract management, billing resolution, and invoice administration
Partner with Sales, Technology Services/Managed Services, Customer Success, Leasing, Accounts Receivable, Supply Chain, and Dealers
Facilitate customer calls with little to no supervision
Prepare meeting minutes, action plans, CADs, complex reports, and spreadsheets
Create efficiencies in interdepartmental practices and processes
Coach or mentor junior Specialists and assist Specialists and Senior Specialists with complex issues
Perform other duties as assigned

Requirements

What you’ll need

Four-year college degree preferred or equivalent business experience in business environment
3+ years of business experience, including any combination of Ricoh and/or general business
1-2 years of Customer Billing or Order Management experience required
Considerable knowledge of the job requirements and their practical applications
Ability to effectively communicate with all levels of management, employees, and customers
Skills using MS Office Suite, including Microsoft Excel, PowerPoint, and MS Project
Strong math skills
Strong analytical skills
Proficiency with Microsoft Excel and Word
PC experience and aptitude
Strong customer orientation and telephone skills
Excellent interpersonal and communication skills
Excellent organizational skills and ability to multi-task

Benefits

Comp & perks

Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other health, wellness, and ongoing personal and professional development benefits