Ricoh UK

Full-stack Engineer

• Analyze business requirements independently and evaluate third-party libraries to recommend technical approaches.
• Prepare functional specifications and perform detailed technical designs.
• Implement applications with reliability, scalability, and high performance in mind.
• Develop test cases and perform unit testing.
• Maintain and support client applications.
• Participate in database design and development.
• Design, implement, and customize scan-based products.
• Collaborate with developers on global teams and support delivery and implementation for the Americas market.

Software Developer – 1 year contract

Technical Program Manager

• Own the integrated program plan for DFE application layer delivery across global engineering teams, including milestones, dependencies, risks, and release readiness
• Coordinate software work with hardware device availability, joint hardware and software verification, integration test windows, and other external dependencies
• Partner with Technical Product Managers on roadmap-to-delivery planning and with Engineering Managers and Scrum Masters on team commitments, sequencing, and execution
• Run cross-team planning, dependency reviews, program reviews, and concise status reporting for engineering, product, hardware program leadership, and business stakeholders
• Identify technical, schedule, resourcing, and hardware readiness risks early; drive mitigation and escalate decisions with clear options and impacts
• Coordinate with Quality Assurance and Field Engineering on integration defects, validation progress, release criteria, and issue resolution
• Support effective Agile and Scrum practices across teams, including realistic planning, transparent progress, and continuous improvement
• Communicate program health, trade-offs, changes, and decisions clearly to technical and nontechnical stakeholders

Senior Technical Program Manager

Field Engineer

• Configure, install, troubleshoot, network, maintain, and train users on a wide variety of Ricoh products and services
• Provide strategic analysis, consultative support, repairs, and solution development independently
• Solve complex product and recurring technical problems
• Lead technical problem-sharing efforts and instruct others on processes
• Identify opportunities to increase utilization of Ricoh equipment, supplies, and services
• Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and documentation
• Promote Ricoh support functions and offerings and manage customer needs
• Manage personal schedules and assist with scheduling support for multiple solutions
• Maintain productive relationships with customers and Ricoh personnel
• Execute workload management and field-call handling procedures
• Provide customer training, observe equipment and workflows, and present improvement solutions
• Meet response-time, repair-time, quality, productivity, and cost-control objectives
• Complete administrative tasks, logs, processes, reports, and time/activity tracking
• Maintain assigned car stock and/or customer on-site inventory
• Participate in Ricoh Extra Value program opportunities and perform other assigned duties

Field Service Technician

Robotics

• Assist in designing, developing, and testing robotic systems and components, emphasizing collaborative robot platforms
• Contribute to control architectures using ROS2 for higher-level autonomy and digital twin integration
• Develop and integrate sensor fusion across cameras, depth sensors, and LiDAR for perception and safety
• Support computer vision, object detection, and pose estimation algorithm development
• Train, fine-tune, and evaluate deep learning models using PyTorch
• Collect and curate synthetic training data in NVIDIA Isaac Sim using domain randomization and automatic ground-truth labeling
• Support robot training in NVIDIA Isaac Sim and Isaac Lab through reinforcement learning and imitation learning experiments
• Validate simulation-trained perception models and policies on physical cobot hardware and help close the sim-to-real gap
• Develop on x86 platforms with NVIDIA GPU acceleration and evaluate embedded platforms such as Jetson Orin
• Support NVIDIA Omniverse visualization, simulation, and digital twin initiatives
• Integrate hardware and software across robotics, vision, production printers, and workflow systems
• Document project progress and contribute to proof-of-concept demonstrations

Robotics Engineer Intern

• Develop an integration framework to deploy an ecosystem of microservices providing high-value production print services
• Integrate existing hosted services and on-premise services, including PDF hosting, transforms, viewers, preflight, imposition, workflow automation, and print production
• Develop and deploy API-based serverless cloud-native microservices using AWS, Lambda, and SNS on an existing SaaS platform
• Optimize security, performance, reliability, and cost
• Work in a Scrum (Agile) and automated environment
• Collaborate with a multidisciplinary intern team spanning software development, CI/CD, Quality Development Engineering, User Experience Design, and Product Management
• Take services from initial development through production deployment for real customers
• Explore best practices for early security vulnerability identification
• Recommend solutions to project problems and issues
• Determine and examine software alternatives
• Contribute to project planning
• Improve processes related to the assignment
• Document work
• Present the project overview and summary to the executive team at the end of the internship
• Create new or modify existing microservices-based Ricoh TotalFlow Cloud applications in the AWS ecosystem

Software Engineer – Microservice Developer Intern

• Diagnose, analyze, and document issues within mission-critical, high-performance print workflow systems
• Gather diagnostic data and assist with issue triage
• Create clear, structured documentation for customers and senior engineering teams
• Apply AI-assisted troubleshooting tools
• Automate support operations through scripting
• Work with containerized deployments and cloud-hosted environments
• Perform data analysis and log correlation
• Support customer escalation management and root cause analysis
• Support the assigned functional area on special projects
• Work with the assigned manager to learn and understand functional issues
• Research, analyze, and provide solutions for functional projects
• Collaborate with development, QA, and product teams

Software Engineer Intern

General

• Learn, assist team members, and complete technical tasks supporting, automating, and enhancing development systems management
• Complete an assigned project evaluating, improving, and automating system or tool functions such as security, server management, or AWS management
• Understand current implementations, research and propose improvements, and complete technical tasks supporting Development Support and User team requirements
• Learn and collaborate with Development Support technical experts and professionals
• Support AWS cloud infrastructure and development servers and networks
• Recommend solutions to project problems and issues
• Determine and examine software alternatives
• Contribute to project planning
• Improve processes related to the specific assignment
• Document work
• Present a project overview and summary to the executive team at the end of the internship

Development Support Intern

Solutions Engineer

• Serve as technical lead for pre-sales and post-sales implementation of Ricoh's integrated solutions portfolio
• Act as a subject matter expert in Inkjet, Continuous Feed, color management, software solution technologies, and related disciplines
• Serve as the customer's trusted advisor throughout the customer lifecycle
• Assess customer workflow goals
• Demonstrate solutions
• Assist in developing return-on-investment analyses
• Provide basic project management for implementations
• Train customers
• Architect integrated hardware and software solutions to improve workflows, reduce costs, and drive customer satisfaction
• Support CP sales representatives with technical leadership and guidance
• Support hardware and software revenue plans
• Perform print sample requests with associated ink estimates
• Review final Pricing Release Letters for accurate hardware configurations
• Perform State of Readiness account reviews for pending installations
• Lead Solution Assurance activities related to hardware sales
• Attend relevant sales meetings in the field and at the Boulder CEC
• Achieve assigned professional services revenue plan
• Implement integrated solutions across the Commercial Print portfolio
• Lead professional services deliveries using Statement of Work templates
• Advocate for customers to ensure complete satisfaction and acceptance
• Maintain ongoing development of pre-sales, technical, and business skills
• Attend required technical training
• Become a subject matter expert in CFIJ hardware, data streams, workflow, finishing, and related technologies
• Manage assigned territories and objectives
• Independently prioritize workload and address conflict resolution

Advisory Engineer, Solutions IJ

Account Executive

• Prospect and pursue net-new midmarket customers within an assigned territory
• Build hunting skills through outbound prospecting, referrals, and marketing-generated leads
• Conduct consultative discovery conversations to understand customer business needs
• Position solutions as differentiated, value-based alternatives
• Support competitive displacement efforts with guidance from senior sellers and sales leadership
• Participate in full sales cycles from initial outreach through close, with increasing ownership over time
• Deliver customer presentations and product overviews virtually and in person
• Collaborate with internal partners to win new business
• Create pipeline and progress toward new logo acquisition and revenue goals
• Participate in structured onboarding, sales training, coaching, and mentorship
• Work with midmarket customers and engage in competitive selling
• Perform extended computer use, virtual meetings, and customer interaction typical of a professional sales role

Account Executive, New Business

Manager

• Lead, manage, and support a team of service technicians
• Provide daily direction and support to ensure timely, cost-effective, and quality product service to end-user customers
• Ensure high external customer satisfaction and achievement of service goals and objectives
• Maintain a positive and productive work environment
• Spend a minimum of 75% of time in the field reviewing technicians' work habits and customer interactions
• Provide leadership and guidance to improve technicians' territory management, technical, and customer relations skills through appropriate training
• Organize headcount and work assignments for maximum efficiency and job enrichment
• Respond to customer inquiries and complaints and ensure compliance with customer requirements
• Work with assigned accounts, report overall performance, promote Ricoh solutions, and articulate the Ricoh value proposition
• Motivate team members to deliver excellent customer service through the ON-Track performance management program
• Prepare and deliver timely, accurate performance appraisals for direct reports
• Maintain positive relationships with other functional groups
• Provide counsel, direction, and development opportunities to employees
• Monitor parts consumption and departmental expenses to ensure service profitability
• Support team and district achievement of service goals, objectives, and productivity KPIs
• Recruit, interview, and hire new Technology Service Technicians with approval
• Visit customers in offices, construction sites, manufacturers, and homes
• Use computers and calculators to access customer information and analyze statistical data
• Perform other duties as assigned

Field Services Manager

• Service and repair a variety of office equipment at customer locations within an assigned geographic area
• Specialize in servicing and repairing a core set of highly complex office products
• Manage territory, inventory, and customer relationships
• Provide second-level technical support to other technicians
• Achieve expected productivity levels for assigned workload and experience level
• Drive revenue-generating opportunities through supply, contract sales, network support contract, equipment, and print assessment leads
• Perform diagnostics, installation, removal, retrofits, troubleshooting, repairs, and component replacement on B&W, color, and multifunctional devices
• Complete technical training on new equipment
• Conduct on-the-job training for new and experienced technicians
• Conduct technical seminars
• Assume Field Technology Service Manager responsibilities as required
• Execute territory management and call-handling procedures
• Collaborate with sales partners on equipment leads and upgrade opportunities
• Maintain parts inventory and complete administrative tasks accurately and timely
• Handle difficult customer situations and unresolved technical problems
• Investigate and resolve equipment problems while ensuring customer satisfaction
• Maintain professional relationships with company personnel and customers
• Maintain a car-stock inventory
• Perform other assigned duties

Senior Field Service Technician

Customer Specialist

• Deliver contracted services at key customer sites
• Interface with clients to determine current and future needs and build positive customer relationships
• Support marketing efforts and promotional campaigns to optimize revenue
• Coordinate and consult on on-site, off-site, or third-party jobs
• Manage customer work and job requirements requiring production knowledge or skills
• Serve as an on-site/off-site sales coordinator when needed
• Provide product and service information and resolve customer problems
• Process customer adjustments and maintain financial accounts
• Collect and analyze customer information and needs to recommend products or services
• Prepare product and service reports
• Liaise between internal stakeholders, marketing, and external stakeholders
• Provide fleet support and oversight for customer print, imaging, and related technology environments
• Troubleshoot hardware, software, connectivity, and workflow issues and coordinate timely resolution
• Plan, schedule, coordinate resources, track milestones, communicate status, and deliver customer-facing projects
• Enhance product knowledge through scheduled training
• Perform other duties as assigned

Field Specialist I, Customer Liaison

Account Manager

• Execute business development
• Understand customers' environments and open new doors with decision-makers and influencers
• Generate sales opportunities within new and existing accounts to increase Ricoh's market share
• Solve customers' critical business challenges through research and questioning
• Focus on customer needs and buying processes rather than predetermined products or services
• Differentiate Ricoh's ability to accelerate customers' digital transformation through storytelling
• Uncover opportunities aligned to Ricoh's portfolio
• Explain how buying decisions can impact customers' financial positions
• Develop and deliver compelling presentations in person and virtually
• Research and analyze customers to support appropriate business conversations
• Manage multiple accounts while maintaining attention to detail
• Assess customer environments and create strategies to extend and expand Core services across the enterprise
• Build influence, sponsors, and advocates throughout the customer approval process

Operations

• Serve as the primary operational contact for key customer accounts
• Lead customer strategy meetings, business reviews, and governance discussions
• Build executive-level client relationships and ensure customer satisfaction
• Ensure contractual commitments and service level agreements are achieved
• Identify service improvement and growth opportunities
• Lead, coach, and develop a team of 15–20 direct reports
• Drive accountability, performance management, and employee engagement
• Foster continuous improvement and operational excellence
• Oversee daily service delivery and operational performance across assigned accounts
• Drive process improvements enhancing efficiency, quality, and customer value
• Own account financial performance, including revenue, profit, and margin management
• Drive profitability through strategic planning, cost control, and operational efficiencies
• Partner cross-functionally to implement customer initiatives and business solutions

Senior Operations Manager – Print & Mail Services

Administration

• Receive and consolidate sales orders from Sales Representatives
• Evaluate pricing, lease rates, vendor credits, promotions, and sales compensation factors affecting revenue and cost
• Verify product details, pricing, customer contract agreements, and supporting documentation
• Process sales orders according to Ricoh quality standards and delivery/invoicing cycle-time requirements
• Review leasing program results and validate lease documentation
• Provide order status updates to Sales and analyze Order Management reports
• Maintain expert knowledge of customer accounts and order types
• Resolve post-submission order issues with Order Management and relevant partners
• Coordinate workflow, paperwork, and knowledge sharing with Associates and Specialists
• Manage Oracle orders from booking through delivery, invoicing, and funding
• Drive order progression, prevent delays, and maintain forecasting accuracy
• Collaborate with Sales, Supply Chain, Service Operations, Finance, customers, and other partners
• Generate, reconcile, and format Order Management reports
• Serve as the central contact for post-invoicing funding inquiries
• Resolve billing disputes and request credit memos for incorrect or modified invoices
• Ensure transactions are billable and fundable before installation
• Initiate and process lease funding and liaise with third-party leasing companies
• Assist with employee training and onboarding
• Support team members with large or complex orders
• Perform other duties as assigned