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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate and translate customer requirements for production teams. Proficient in project management and maintaining production schedules while ensuring high-quality print material delivery.
Highest-signal resume keywords
Customer Service ExperienceProject Management ExperienceCopy / Off-set Printing ExperienceOrganizational SkillsPC Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCopy PrintingOff-set PrintingProduction SchedulingProof Reviewing
Soft Skills
Excellent Customer Service SkillsGood Organizational Skills
Tools & Technologies
Automated EquipmentCalculatorKeyboardHand Tools
Industry Keywords
Ricoh Service ExcellenceCustomer InteractionPrint MaterialsProduction Team Coordination
About the role
Key responsibilities & impact- Follow Ricoh Service Excellence performance requirements
- Interface with customers to communicate higher-level work or job requirements to the production team
- Translate customer instructions for the production team
- Serve as an on-site/off-site sales coordinator when needed
- Design and create forms or other print materials requested by customers
- Adhere to production schedules and deadlines
- Review proofs and work with printers on printed-material production
- Coordinate or consult on on-site, off-site, or third-party jobs when needed
- Maintain high customer interaction focused on growing site volume and new business
- Perform other duties as assigned
Requirements
What you’ll need- High school graduate
- 3+ years of experience in a related field
- Customer Service experience required
- Copy / Off-set Printing experience preferred
- Project management experience preferred
- Excellent customer service skills
- Good organizational skills
- PC skills and ability to use automated equipment
- Ability to interpret, comprehend, and apply complex material, data, and instructions
- Moderate dexterity and regular application of basic skills, including calculator, keyboard, hand tools, and eye/hand coordination
- Minimal physical effort, including walking, standing, bending, reaching, lifting, or carrying objects typically weighing less than 10 lbs.
Benefits
Comp & perks- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and ongoing personal and professional development