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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pre-sales and post-sales implementation of integrated solutions, with a strong focus on customer satisfaction and workflow optimization. Proficient in project management, technical consulting, and solution architecture within the printing industry.
Highest-signal resume keywords
Inkjet Continuous Feed SolutionsProject Management ExperienceCustomer Relationship ManagementSales-Cycle MethodologiesTechnical Consulting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution ImplementationReturn-On-Investment AnalysisPrint Description LanguagesNetworking (WAN/LAN, TCP/IP)Data AnalysisProof of Concept (POC)Statement of Work (SOW)Workflow SolutionsPrint ApplicationsCommercial Print Knowledge
Soft Skills
Interpersonal SkillsTime ManagementOrganizational SkillsNegotiation SkillsCreative Thinking
Tools & Technologies
Integrated Hardware SolutionsSoftware SolutionsPrint Sample RequestsSales Meeting ToolsCustomer Training Tools
Certifications & Qualifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology
Industry Keywords
Commercial PrintTransactional PrintPrint-On-DemandBook PublishingDirect Mail
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Serve as technical lead for pre-sales and post-sales implementation of Ricoh's integrated solutions portfolio
- Act as a subject matter expert in Inkjet, Continuous Feed, color management, software solution technologies, and related disciplines
- Serve as the customer's trusted advisor throughout the customer lifecycle
- Assess customer workflow goals
- Demonstrate solutions
- Assist in developing return-on-investment analyses
- Provide basic project management for implementations
- Train customers
- Architect integrated hardware and software solutions to improve workflows, reduce costs, and drive customer satisfaction
- Support CP sales representatives with technical leadership and guidance
- Support hardware and software revenue plans
- Perform print sample requests with associated ink estimates
- Review final Pricing Release Letters for accurate hardware configurations
- Perform State of Readiness account reviews for pending installations
- Lead Solution Assurance activities related to hardware sales
- Attend relevant sales meetings in the field and at the Boulder CEC
- Achieve assigned professional services revenue plan
- Implement integrated solutions across the Commercial Print portfolio
- Lead professional services deliveries using Statement of Work templates
- Advocate for customers to ensure complete satisfaction and acceptance
- Maintain ongoing development of pre-sales, technical, and business skills
- Attend required technical training
- Become a subject matter expert in CFIJ hardware, data streams, workflow, finishing, and related technologies
- Manage assigned territories and objectives
- Independently prioritize workload and address conflict resolution
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Minimum of 6 years of experience in printing, pre-sales and post-sales services, solutions implementation, and/or related industry environments
- Strong face-to-face customer selling, negotiation, and relationship-building skills
- Experience supporting sales plans through pre-sales and/or post-sales technical consulting activities
- Ability to present solutions of diverse scope and analyze data
- Experience with solution ROI, Proof of Concept (POC), Statement of Work (SOW), solution implementation, and project management throughout the customer lifecycle
- Ability to work independently and demonstrate intuitive and creative thinking
- Proven problem analysis and resolution skills
- Strong knowledge of sales-cycle methodologies, processes, and techniques
- Demonstrated presentation skills
- Proven project management experience with six- or seven-figure implementations
- Knowledge of Inkjet Continuous Feed hardware and software solutions
- Proven track record working in Commercial Print or Transactional Print environments
- Knowledge of host printing and data center environments
- Knowledge of print-on-demand and transactional print environments
- Understanding of print description languages including AFP, Metacode, LCDS, PostScript, PDF, and PCL
- Understanding of print applications, workflows, and workflow solutions
- Knowledge of book publishing and direct mail is a plus
- Networking experience including WAN/LAN, TCP/IP, and network administration
- Ability to work with diverse teams to formulate account strategies
- Strong interpersonal, time management, and organizational skills
- Ability to travel
- Must be able to work and travel outside normal business hours as needed
- Routine travel is required
Benefits
Comp & perks- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and personal and professional development
- Commission eligible