Customer Advocate, Specialist I

Ricoh UK

. Resolve complex customer billing accounts end to end .

Posted 9/18/2026full-timeUnited StatesMid-LevelSenior💰 $55,000 - $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer billing resolution, account management, and conflict resolution while maintaining confidentiality and providing superior customer service. Proficient in analytical problem-solving and effective communication to ensure timely and accurate invoicing and account maintenance.

Highest-signal resume keywords

Customer Billing ResolutionAccount ManagementAnalytical Problem-SolvingMS Office Suite ProficiencyConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer BillingAccount MaintenanceAuditsReconciliationsInvoicingData AnalysisMS ExcelMS WordMS PowerPointMS Project

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationIndependent WorkTraining Ability

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Customer ServiceSales SupportOperationsFinanceOnboarding

About the role

Key responsibilities & impact

Resolve complex customer billing accounts end to end
Serve as focal point for customer issues involving order invoicing and billing
Resolve complaints, research account discrepancies, and perform account and contract maintenance, audits, and reconciliations
Identify disputes causing delayed payment and take corrective action
Provide timely follow-up according to established metrics, processes, and policies
Communicate root causes to management and independently correct issues
Guide customers on maintenance agreements, standard service offerings, billing, and invoicing options
Participate in customer visits, account reviews, billing issue resolution, and complex onboarding engagements
Collaborate with Shared Services, Accounts Receivable, Sales, Managed Services, Supply Chain, and Technology Services
Participate in onboarding and implementation plans for assigned accounts
Maintain accurate account profile information
Partner with Customer Success Management and contract administrators on implementation and invoicing
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
Minimum of 3-5 years' experience in a related field (sales, customer service, operations, finance)
Experience managing multiple priorities providing support to a sales and service organization
Requires a valid driver's license
Experience using MS Office Suite, including Excel, Word and PowerPoint
MS Project strongly recommended
Strong analytical and problem-solving skills
Ability to maintain strict confidentiality
Ability to work independently
Ability to manage conflict to a mutually beneficial resolution
Ability to make difficult decisions in a timely manner
Ability to train in formal and informal situations
Superior interpersonal skills and strong verbal and written communication skills
Occasional overnight travel away from home, no more than 10% of the time

Benefits

Comp & perks

Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other health, wellness, and personal and professional development benefits