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About the role
Key responsibilities & impact- Handle customer inquiries and provide timely support for billing, order status, delivery, and cancellations
- Enter maintenance and contract data into the billing system
- Obtain meter reads, purchase order numbers, and other billing information
- Work with Ricoh locations to resolve billing discrepancies
- Create and maintain contract records and billings
- Maintain database integrity and verify customer information and file changes
- Contact Sales, Operations, management, and internal personnel to resolve issues and answer questions
- Answer customer calls regarding invoices and options and proactively resolve outstanding issues
- Request credit memos for erroneous or changed billing
- Delete maintenance and contract data when equipment is removed
- Report unbilled contract information to Management monthly
- Promote company products and services
- Provide complex reports and spreadsheets as requested
- Assist with coaching and mentoring junior peers
- Assist with team meetings and huddles
- Create efficiencies in interdepartmental practices and processes
- Assist team members with customer issues and complex problems
- Work occasional overtime to meet deadlines
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent is required
- Requires 3+ years of business experience, including any combination of Ricoh and/or general business
- 1–2 years of Customer Billing experience is desired
- Experience with an MRP-type inventory/purchasing system is desired
- Computer proficiency in data entry, Internet/Intranet, and Microsoft Outlook
- Strong math skills
- Proficiency with Microsoft Excel and Word
- PC experience and aptitude
- Strong customer orientation and telephone skills
- Excellent interpersonal and communication skills
- Excellent organizational skills and ability to multitask
- Flexible availability to accommodate the work schedule when necessary
- Ability to perform work involving critical thinking
- Non-driver position
Benefits
Comp & perks- Broad selection of medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and ongoing personal and professional development