Field Manager – Field Services

Ricoh UK

. Establish clear expectations, coach technicians, address performance gaps, and build an engaged, accountable team .

Posted 10/27/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in field service operations, focusing on employee coaching, accountability, and continuous improvement to achieve operational and financial objectives. Effectively translates business priorities into actionable strategies while ensuring high standards of customer service and technician performance.

Highest-signal resume keywords

Leadership ExperienceEmployee CoachingOperational ExcellenceCustomer Service CommitmentProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ImprovementService EfficiencyOperational Data AnalysisTerritory Coverage OptimizationLabor Utilization Management

Soft Skills

Communication AbilitiesDecision-Making SkillsJudgment SkillsCoaching Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Field ServiceTechnical OperationsService DeliveryEmployee DevelopmentCustomer Satisfaction

About the role

Key responsibilities & impact

Establish clear expectations, coach technicians, address performance gaps, and build an engaged, accountable team
Drive improvements in productivity, first-time fix performance, recall reduction, service efficiency, and customer satisfaction
Regularly observe service execution, provide meaningful coaching, remove obstacles, and verify improvement
Translate business priorities into clear actions, monitor progress, and ensure commitments are fulfilled
Optimize technician capacity, territory coverage, labor utilization, and controllable service expenses
Address service concerns, manage escalations, and partner with customers and internal teams to improve service delivery
Use operational data, field observations, and judgment to identify underlying problems and take effective action
Recruit, develop, and retain talent while preparing employees for expanded responsibilities
Lead a team of service technicians across an assigned territory
Achieve operational and financial objectives and ensure consistent service-standard execution

Requirements

What you’ll need

Demonstrated leadership experience in field service, technical operations, or a comparable service environment
Track record of improving business results through employee coaching, accountability, and disciplined execution
Strong judgment, communication, problem-solving, and decision-making abilities
Ability to interpret operational performance and turn observations into effective action
Leadership approach balancing high expectations with employee support and development
Commitment to customer service, operational excellence, and continuous improvement
Valid driver's license and ability to meet company driving requirements
Personal vehicle required
High school graduate study level stated

Benefits

Comp & perks

Broad selection of medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other benefits supporting health, wellness, and ongoing personal and professional development