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About the role
Key responsibilities & impact- Service and repair a variety of company products and systems at customer locations within a specific geographic area
- Achieve expected productivity levels for the assigned workload and experience level
- Manage territory, inventory, and customer relationships
- Demonstrate technical and customer relationship expertise
- Drive revenue-generating opportunities through supply, contract sales, network support contract, equipment, and print assessment leads
- Perform diagnostics, installation, removal, retrofits, troubleshooting, and repairs on assigned equipment
- Perform Basic Connected installations, set up IP addresses, download printer drivers, and train customers on printing functions
- Troubleshoot and repair or replace components on black-and-white, color, and multifunctional devices
- Complete technical training on new equipment as assigned
- Execute territory management and call-handling procedures
- Work with sales partners to maximize equipment leads and upgrade opportunities
- Maintain and accurately manage parts inventory and car stock inventory
- Follow territory backup plans and complete administrative tasks accurately and on time
- Interact with customers to determine service needs and ensure customer satisfaction
- Provide technical assistance to less experienced technicians
- Maintain professional relationships with customers and company personnel
- Communicate daily with the service call center, parts department, and Field Technology Service Manager
- Perform other duties as assigned
Requirements
What you’ll need- Journeyman-level technical knowledge typically gained through completion of technical school and 2+ years of related experience
- Valid state driver's license
- Minimum level of auto insurance coverage per company policy
- Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency
- Methodical approach to resolving problems
- Strong interpersonal and verbal communication skills
- Excellent customer service skills, including ability to follow up to ensure closure of issues
- Ability to read and comprehend written technical information, including technical manuals, parts books, and relevant publications
- Working knowledge and application of PCs and associated software applications
- Ability to travel extensively by personal car while on company business
- Ability to work in varied weather conditions
- Ability to move objects on wheels weighing up to 400 pounds and lift and carry objects weighing up to 50 pounds
- High dexterity and fine-motor skills for regular use of hand tools and electronic testing equipment
Benefits
Comp & perks- Broad selection of medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and ongoing personal and professional development