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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring, installing, and troubleshooting Ricoh products while providing consultative support and training to users. Capable of managing customer relationships and executing workload management effectively.
Highest-signal resume keywords
Ricoh Product ConfigurationTechnical Problem-SolvingCustomer TrainingMicrosoft Office Advanced UseBasic Networking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSolution DevelopmentEquipment MaintenanceAdministrative Task ManagementBasic ConnectivityElectronics KnowledgeMechanics KnowledgePrinting Software ApplicationsMobility Technology UseWeight Handling
Soft Skills
Customer Relationship ManagementWorkload ManagementCommunicationTeam CollaborationProblem-Solving
Tools & Technologies
Ricoh ProductsMobile TechnologyComputersHand ToolsCalculators
Certifications & Qualifications
Valid State Driver's LicenseTechnology Services Training Role Inventory Certification
Industry Keywords
Field-Call HandlingResponse-Time ObjectivesRepair-Time ObjectivesQuality ControlCost Control
About the role
Key responsibilities & impact- Configure, install, troubleshoot, network, maintain, and train users on a wide variety of Ricoh products and services
- Provide strategic analysis, consultative support, repairs, and solution development independently
- Solve complex product and recurring technical problems
- Lead technical problem-sharing efforts and instruct others on processes
- Identify opportunities to increase utilization of Ricoh equipment, supplies, and services
- Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and documentation
- Promote Ricoh support functions and offerings and manage customer needs
- Manage personal schedules and assist with scheduling support for multiple solutions
- Maintain productive relationships with customers and Ricoh personnel
- Execute workload management and field-call handling procedures
- Provide customer training, observe equipment and workflows, and present improvement solutions
- Meet response-time, repair-time, quality, productivity, and cost-control objectives
- Complete administrative tasks, logs, processes, reports, and time/activity tracking
- Maintain assigned car stock and/or customer on-site inventory
- Participate in Ricoh Extra Value program opportunities and perform other assigned duties
Requirements
What you’ll need- Valid state driver's license and minimum auto insurance coverage per Ricoh policy for positions involving extensive personal-car use on company business
- High school diploma required
- Completed classes and experience involving computers, electronics, mechanics, basic networking, basic connectivity, and printing software applications desired
- Meet the requirements in the Technology Services Training Role Inventory and Certification Program for the assigned role
- Advanced use of Microsoft Office applications
- Use of computers, mobile technology, and associated applications and/or systems
- Ability to travel extensively daily by automobile between customer locations
- Occasional overnight travel may be required
- Ability to move wheeled objects up to 400 pounds and lift and carry objects up to 50 pounds
- Ability to perform frequent stooping, bending, squatting, kneeling, ladder use, and work at varying equipment heights
- Dexterity with calculators, keyboards, hand tools, and eye/hand coordination
- Ability to work shifts, overtime, standby, and/or on-call as required
Benefits
Comp & perks- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and ongoing personal and professional development