Field Service Technician

Ricoh UK

. Service, maintain, repair, and develop solutions for Ricoh black-and-white and color production copiers, printers, and related imaging systems in South New Jersey and the Philadelphia area .

Posted 11/5/2026full-timeCherry Hill • New Jersey • United StatesMid-LevelSenior💰 $54,800 - $72,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing, maintaining, and repairing Ricoh production copiers and printers while providing consultative support and training to customers. Capable of managing time effectively, maintaining customer relationships, and executing workload management in a fast-paced environment.

Highest-signal resume keywords

Ricoh Equipment MaintenanceTechnical Problem-SolvingCustomer TrainingMicrosoft Office ProficiencyNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Printer RepairCopier MaintenanceBasic NetworkingElectronics KnowledgeMechanical SkillsPrinting Software ApplicationsTime ManagementInventory ManagementLoad HandlingAdministrative Task Completion

Soft Skills

Customer Relationship ManagementCommunication SkillsTeam CollaborationAdaptabilityProblem-Solving

Tools & Technologies

Mobile TechnologyComputersHand ToolsCalculatorsImaging Systems

Certifications & Qualifications

Valid State Driver's LicenseTechnology Services Training Certification

Industry Keywords

RicohProduction CopiersImaging SystemsService and MaintenanceCustomer Support

About the role

Key responsibilities & impact

Service, maintain, repair, and develop solutions for Ricoh black-and-white and color production copiers, printers, and related imaging systems in South New Jersey and the Philadelphia area
Configure, install, troubleshoot, network, maintain, and train customers on a wide variety of products and services
Provide strategic analysis, consultative support, and solutions for complex technical problems
Lead technical problem-sharing efforts and instruct others on processes
Identify opportunities to increase utilization of Ricoh equipment, supplies, and services
Assemble, adjust, maintain, and share expertise on products and equipment operations
Promote Ricoh support functions and offerings while anticipating and managing customer needs
Manage personal time and schedule and assist with scheduling multiple solution support
Maintain productive relationships with customers and Ricoh personnel
Execute workload management and call-handling procedures
Provide customer training, observe equipment and workflows, and present improved solutions
Meet response-time, repair-time, quality, productivity, and cost-control objectives
Complete administrative tasks, logs, processes, reports, and time/activity tracking
Maintain assigned car stock and/or customer on-site inventory
Participate in Ricoh Extra Value program opportunities and perform other duties as assigned

Requirements

What you’ll need

Valid state driver's license
Minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of a personal car on company business
High school diploma
Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity, and printing software applications desired
Meet the requirements in the Technology Services Training Role Inventory and Certification Program for the assigned role
Advanced use of Microsoft Office computer application programs
Ability to use computers, mobile technology, and associated applications and/or systems
Ability to move objects on wheels up to 400 pounds
Ability to lift and carry objects weighing up to 50 pounds
Dexterity with calculators, keyboards, hand tools, and eye/hand coordination
Ability to work shift work, overtime, stand-by, and/or on-call as required
Ability to travel extensively between customer locations, including travel by foot in limited urban areas
Ability to work in varied weather conditions and outdoors at times
Occasional overnight travel may be required

Benefits

Comp & perks

Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other health, wellness, and personal and professional development benefits