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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technology skills in configuring, installing, troubleshooting, and maintaining Ricoh products and services while effectively managing customer relationships and training. Capable of executing workload management and achieving productivity and quality objectives in a dynamic environment.
Highest-signal resume keywords
Advanced Technology SkillsConfiguration And Installation Of ProductsCustomer Training And SupportMicrosoft Office Applications ProficiencyProblem-Solving And Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetworkingProduct MaintenanceInstallationConfigurationElectronicsBasic NetworkingPrinting Software ApplicationsMechanicsMultitasking
Soft Skills
Organizational SkillsInterpersonal SkillsVerbal CommunicationPrioritizingProblem-Solving
Tools & Technologies
Ricoh ProductsMobile TechnologyComputersAssociated Applications/Systems
Certifications & Qualifications
Technology Services Training Role Inventory Certification
Industry Keywords
Customer Relationship ManagementField Call-Handling ProceduresWorkload ManagementInventory ManagementLogistical Obstacles
About the role
Key responsibilities & impact- Provide advanced technology services independently, including strategic analysis and consultative support
- Configure, install, troubleshoot, network, maintain, and train on Ricoh products and services
- Serve as a consultant and strategic professional for complex product and recurring issues
- Lead technical and problem-sharing efforts and instruct others on processes
- Seek opportunities to increase utilization of Ricoh equipment, supplies, and services
- Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and documentation
- Promote Ricoh support functions and offerings while anticipating and managing customer needs
- Manage personal time and schedule and assist with scheduling for multiple solutions
- Maintain productive professional relationships with customers and Ricoh personnel
- Execute workload management and field call-handling procedures
- Provide customer training, equipment and workflow observation, and solution presentations
- Meet response-time, repair-time, quality, productivity, and cost-control objectives
- Complete administrative tasks, logs, processes, and reports accurately and on time
- Record time and activity in the proper tracking system
- Maintain car stock and/or customer on-site inventory as assigned
- Participate in Ricoh Extra Value program opportunities and bill accordingly
- Perform other assigned duties
Requirements
What you’ll need- Valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of a personal car on company business
- High school diploma required
- Completed classes and experience involving computers, electronics, mechanics, basic networking, basic connectivity, and printing software applications desired
- Meets the requirements in the Technology Services Training Role Inventory and Certification Program for the assigned role
- Advanced technology skills
- Advanced use of Microsoft Office applications, computers, mobile technology, and associated applications/systems
- Ability to configure, install, troubleshoot, network, maintain, and train on products and services
- Ability to solve high-end product and repetitive problems/issues
- Advanced multitasking, prioritizing, organizational, interpersonal, verbal communication, and problem-solving skills
- Ability to handle highly confidential information
- Ability to work through technical, customer, and logistical obstacles
- Ability to travel extensively daily between customer locations, occasionally overnight, and work outdoors or in varied weather conditions
- Ability to move objects on wheels up to 400 pounds and lift and carry up to 50 pounds
- Ability to perform frequent stooping, bending, squatting, kneeling, ladder work, and regular use of hand tools
- Shift work, overtime, standby, and/or on-call availability may be required
Benefits
Comp & perks- Broad selection of medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and ongoing personal and professional development