Field Specialist I – Advanced CIP

Ricoh UK

. Configure, install, troubleshoot, network, maintain, and train customers on Ricoh products and services .

Posted 10/20/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $56,444 - $76,925 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring, installing, and troubleshooting Ricoh products while providing strategic support and customer training. Possesses strong organizational and communication skills to manage customer relationships and effectively handle multiple tasks.

Highest-signal resume keywords

Ricoh Product ConfigurationCustomer TrainingTechnical Problem-SolvingAdvanced Proficiency in Microsoft OfficeMultitasking and Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetworkingElectronicsMechanicsPrinting Software ApplicationsEquipment MaintenanceAdministrative Task ManagementVolume-Building Opportunities IdentificationField Call-Handling ProceduresTime/Activity Tracking

Soft Skills

Interpersonal SkillsVerbal CommunicationConflict ResolutionGoal-OrientedSelf-Motivated

Tools & Technologies

Microsoft Office ApplicationsMobile TechnologyComputersHand ToolsCalculators

Certifications & Qualifications

Valid State Driver's LicenseTechnology Services Training Role Inventory Certification

Industry Keywords

Ricoh ProductsCustomer SupportField ServiceInventory ManagementWorkload Management

About the role

Key responsibilities & impact

Configure, install, troubleshoot, network, maintain, and train customers on Ricoh products and services
Provide consultative and strategic support for complex product and recurring issues
Lead technical problem-solving and knowledge-sharing efforts
Identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services
Assemble, adjust, maintain, and explain products and equipment operations according to specifications and documentation
Promote Ricoh support functions and offerings and manage customer needs
Manage personal schedules and assist with multiple solutions and schedules
Maintain productive relationships with customers and Ricoh personnel
Execute workload management and field call-handling procedures
Provide customer training, observe equipment and workflows, and present improved methods and solutions
Meet response-time, repair-time, quality, productivity, and cost-control objectives
Complete administrative tasks, logs, processes, reports, and time/activity tracking
Maintain assigned car stock and/or customer on-site inventory
Participate in Ricoh Extra Value program opportunities and bill accordingly
Perform other duties as assigned

Requirements

What you’ll need

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions involving extensive use of a personal vehicle while conducting company business
Requires a high school diploma
Coursework and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications are preferred
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role
Advanced proficiency with Microsoft Office applications, computers, mobile technology, and associated applications and/or systems
Advanced multitasking and prioritization skills
Ability to identify problems and opportunities and develop effective solutions
Strong organizational, interpersonal, and verbal communication skills
Ability to handle highly confidential information
Ability to avoid and resolve conflict effectively
Goal-oriented, self-motivated, and committed to ongoing self-development and development of others
Ability to travel extensively daily between customer locations, including travel by foot and outdoor work in varied weather conditions
Occasional overnight travel may be required
Ability to move wheeled objects up to 400 pounds and lift/carry objects up to 50 pounds
Ability to perform frequent stooping, bending, squatting, kneeling, ladder use, and regular use of calculators, keyboards, and hand tools
Shift work, overtime, standby, and/or on-call responsibilities may be required

Benefits

Comp & perks

Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other benefits supporting health, wellness, and personal and professional development