Field Specialist I, Customer Liaison

Ricoh UK

. Deliver contracted services at key customer sites .

Posted 9/24/2026full-timeMcLean • Virginia • United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage customer relationships effectively while coordinating projects and providing product support. Proficient in digital marketing, graphic design, and creating professional presentations to enhance communication with stakeholders.

Highest-signal resume keywords

Customer Service ExperienceDigital MarketingGraphic DesignProject CoordinationPowerPoint Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProduction KnowledgeData AnalysisTroubleshootingPresentation Creation

Soft Skills

Excellent Communication SkillsProblem-Solving AbilityPrioritization SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

PowerPointImaging TechnologyDigital Marketing Tools

Industry Keywords

Customer Relationship ManagementFleet SupportOn-Site CoordinationPromotional CampaignsFinancial Account Management

About the role

Key responsibilities & impact

Deliver contracted services at key customer sites
Interface with clients to determine current and future needs and build positive customer relationships
Support marketing efforts and promotional campaigns to optimize revenue
Coordinate and consult on on-site, off-site, or third-party jobs
Manage customer work and job requirements requiring production knowledge or skills
Serve as an on-site/off-site sales coordinator when needed
Provide product and service information and resolve customer problems
Process customer adjustments and maintain financial accounts
Collect and analyze customer information and needs to recommend products or services
Prepare product and service reports
Liaise between internal stakeholders, marketing, and external stakeholders
Provide fleet support and oversight for customer print, imaging, and related technology environments
Troubleshoot hardware, software, connectivity, and workflow issues and coordinate timely resolution
Plan, schedule, coordinate resources, track milestones, communicate status, and deliver customer-facing projects
Enhance product knowledge through scheduled training
Perform other duties as assigned

Requirements

What you’ll need

BA/BS preferred or equivalent experience
3-5 years related field experience
Proficient in PowerPoint and able to create professional, executive presentations
Experience with digital marketing and graphic design preferred
Experience operating the most advanced machines and performing complex jobs
Customer Service experience is required
Excellent written and verbal communication skills and problem-solving ability
Excellent prioritization and organization skills and ability to multitask
Ability to communicate effectively with external and internal customers and stakeholders
Open availability and ability to be on call when needed
Ability to work in a production facility with moderate to high noise levels
Ability to stand 4 hours a day at a copy machine
May be required to lift and carry 50 lbs.
Personal vehicle required

Benefits

Comp & perks

Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other benefits supporting health, wellness, and ongoing personal and professional development