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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in team management and operational support, with a strong focus on database management and analysis within Oracle systems. Proven ability to guide teams towards achieving performance metrics while ensuring compliance with company standards.
Highest-signal resume keywords
Team ManagementOracle Database ManagementOperational ReportingProject AnalysisBudget Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Oracle R12Data AnalysisDatabase StandardsProject ManagementData CleansingMicrosoft Office ProficiencyReport PreparationEDI SupportCoding ProceduresNational Coding Projects
Soft Skills
MentoringCommunicationProblem SolvingEmployee SupportInterpersonal Skills
Tools & Technologies
Ricoh SoftwareOracle SystemsOffice Software
Industry Keywords
Customer AdministrationOperations SupportService-Level AgreementsCompliance Standards
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Oversee a team of analysts supporting functions within Customer Administration's Operations Support group
- Guide, support, and mentor employees to achieve daily, weekly, and monthly goals
- Support customer satisfaction through employee satisfaction and productivity
- Manage employees both on-site and off-site and ensure adherence to company policies
- Manage the department within established metrics and service-level agreements
- Manage projects and analyze their organizational impact as it relates to Oracle systems
- Guide the team responsible for maintaining Ricoh's data within Oracle and other systems
- Support analysis for projects, data cleansing, and system enhancements
- Support the operational reporting and analysis team
- Control the department budget and temporary staffing costs
- Provide departmental statistics and reports
- Manage daily changes to Ricoh's databases in compliance with company standards
- Help establish and administer database standards with IT and other departments
- Support integration of systems into an Oracle master database
- Provide technical and operational guidance for databases including Oracle R12 and NatProd
- Recommend and implement company-wide policies and procedures for coding and database functions
- Support EDI and other initiatives
- Manage National Coding projects within required timelines and analyze impact and workload
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of 7 years of work experience in an office environment
- Minimum of 3 years of management or supervisory experience
- Proficiency with the Microsoft Office package is required
- Proficiency in Ricoh's standard office software and preparation of reports in Oracle is required
- Oracle experience preferred
- Typically works in an office environment
- Ability to interpret, comprehend, and apply complex material, data, and instructions
- Ability to prepare, provide, and convey diversified information, which may be technical in nature
- Minimal physical effort; ability to walk, stand, bend, reach, lift, or carry objects typically weighing less than 10 lbs.
- Proficient application of one or more dexterity skills
Benefits
Comp & perks- Broad selection of medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Other benefits supporting health, wellness, and ongoing personal and professional development