Order Support Administrator

Ricoh UK

. Receive and consolidate sales orders from Sales Representatives .

Posted 9/21/2026full-timeDuluth • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Order Management processes, including sales order consolidation, pricing evaluation, and lease documentation validation. Proficient in managing Oracle orders and collaborating with cross-functional teams to ensure accurate and timely order processing.

Highest-signal resume keywords

Order ManagementOracle ExperienceSales Order ProcessingData Entry SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order ConsolidationPricing EvaluationLease Documentation ValidationOrder Management ReportingData Analysis

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationOrganizational SkillsMultitasking

Tools & Technologies

Microsoft OfficeExcelWordWindows

Industry Keywords

B2B EnvironmentSales CompensationVendor CreditsLease FundingPost-Invoicing

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Receive and consolidate sales orders from Sales Representatives
Evaluate pricing, lease rates, vendor credits, promotions, and sales compensation factors affecting revenue and cost
Verify product details, pricing, customer contract agreements, and supporting documentation
Process sales orders according to Ricoh quality standards and delivery/invoicing cycle-time requirements
Review leasing program results and validate lease documentation
Provide order status updates to Sales and analyze Order Management reports
Maintain expert knowledge of customer accounts and order types
Resolve post-submission order issues with Order Management and relevant partners
Coordinate workflow, paperwork, and knowledge sharing with Associates and Specialists
Manage Oracle orders from booking through delivery, invoicing, and funding
Drive order progression, prevent delays, and maintain forecasting accuracy
Collaborate with Sales, Supply Chain, Service Operations, Finance, customers, and other partners
Generate, reconcile, and format Order Management reports
Serve as the central contact for post-invoicing funding inquiries
Resolve billing disputes and request credit memos for incorrect or modified invoices
Ensure transactions are billable and fundable before installation
Initiate and process lease funding and liaise with third-party leasing companies
Assist with employee training and onboarding
Support team members with large or complex orders
Perform other duties as assigned

Requirements

What you’ll need

Associate degree or equivalent business experience in a B2B environment
Minimum of 3–5 years of related experience in sales, customer service, operations, or finance
Experience managing multiple priorities while supporting sales and service organizations
Strong PC proficiency, including Windows, Microsoft Office, Excel, and Word
Accurate typing and data entry skills
Strong attention to detail
Excellent verbal and written communication skills
Strong organizational, analytical, and multitasking capabilities
Ability to collaborate effectively with Sales and cross-functional teams
Ability to train and support new employees through on-the-job learning
Oracle experience preferred
Bachelor’s degree preferred

Benefits

Comp & perks

Broad selection of medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other benefits supporting health, wellness, and ongoing personal and professional development
Periodic overtime required to meet deadlines