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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates high-level technical skills in servicing and repairing complex office products, with a strong focus on customer satisfaction and effective territory management. Capable of providing technical support and training while maintaining compliance with company policies and performance standards.
Highest-signal resume keywords
Technical School Completion3+ Years Related ExperienceElectro-Mechanical Device KnowledgeIndustry CertificationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service and RepairDiagnosticsTroubleshootingInstallationComponent ReplacementTechnical TrainingPerformance Level AchievementParts Inventory ManagementTechnical Manual ComprehensionMethodical Problem Solving
Soft Skills
Interpersonal SkillsVerbal Communication SkillsCustomer Follow-Up Skills
Tools & Technologies
Electronic Testing EquipmentService Tools
Certifications & Qualifications
Industry Certification
Industry Keywords
Field Technology Service ManagerTerritory ManagementCustomer RelationshipsRevenue-Generating OpportunitiesPrint Assessment
About the role
Key responsibilities & impact- Service and repair a core set of highly complex office products
- Manage territory, inventory, and customer relationships
- Provide second-level technical support to other technicians
- Achieve expected productivity levels for assigned workload and experience level
- Drive revenue-generating opportunities through supply, contract sales, network support, equipment, and print assessment leads
- Perform diagnostics, installation, removal, retrofits, troubleshooting, and component replacement on B&W, color, and multifunctional devices
- Complete technical training on new equipment
- Conduct on-the-job training and technical seminars for technicians
- Serve as a role model and positive influence within the team and organization
- Assume Field Technology Service Manager responsibilities as required
- Execute territory management and call-handling procedures
- Work with sales partners to maximize equipment leads and upgrade opportunities
- Maintain accurate parts and car-stock inventories
- Complete administrative tasks and comply with company policies
- Handle difficult customer situations and unresolved technical problems
- Interact with customers to determine service needs and ensure customer satisfaction
- Communicate daily with dispatch, parts department, and Field Service Manager
- Perform other duties as assigned
Requirements
What you’ll need- High level technical skills typically gained through completion of technical school and 3+ years of related experience
- Minimum of 2 years as a Technology Service Consultant I
- 1 Industry Certification
- At least 2 years of meeting or exceeding performance level
- Valid state driver's license
- Minimum auto insurance coverage per Ricoh policy for positions entailing extensive use of a personal car on company business
- Excellent working knowledge of electro-mechanical devices and electronics
- Expert knowledge of assigned equipment
- Skilled methodical approach to resolving problems
- Strong interpersonal and verbal communications skills
- Excellent customer service and follow-up skills
- Ability to read and comprehend technical manuals, parts books, and relevant publications
- Ability to travel extensively between customer locations in varied weather conditions
- Ability to work shifts, overtime, standby, and/or on-call as required
- Ability to move objects on wheels weighing up to 400 pounds
- Ability to lift and carry objects weighing up to 50 pounds
- Ability to frequently walk, stand, bend, reach, lift, stoop, squat, and kneel
- Ability to carry tool cases and service tools weighing 25 to 50 pounds
- High dexterity with hand tools and electronic testing equipment
Benefits
Comp & perks- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Benefits supporting health, wellness, and ongoing personal and professional development