Senior Field Service Technician

Ricoh UK

. Service and repair a variety of office equipment at customer locations within an assigned geographic area .

Posted 9/25/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and repairing complex office equipment, with a strong focus on customer satisfaction and technical problem resolution. Capable of managing territory and inventory while providing training and support to other technicians.

Highest-signal resume keywords

Technical School Completion3+ Years Related ExperienceExpert Knowledge of Assigned Equipment1 Industry CertificationExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-Mechanical Devices KnowledgeDiagnostics and TroubleshootingInstallation and RepairComponent ReplacementTechnical Manual ComprehensionMethodical Problem ResolutionHigh Dexterity with Hand ToolsAbility to Lift and Carry ObjectsAbility to Move Wheeled ObjectsExtensive Travel Capability

Soft Skills

Strong Interpersonal SkillsVerbal Communication SkillsCustomer Follow-Up Skills

Certifications & Qualifications

Industry Certification

Industry Keywords

Office Equipment ServiceField Technology Service ManagerTerritory ManagementCustomer Relationship ManagementTechnical Support

About the role

Key responsibilities & impact

Service and repair a variety of office equipment at customer locations within an assigned geographic area
Specialize in servicing and repairing a core set of highly complex office products
Manage territory, inventory, and customer relationships
Provide second-level technical support to other technicians
Achieve expected productivity levels for assigned workload and experience level
Drive revenue-generating opportunities through supply, contract sales, network support contract, equipment, and print assessment leads
Perform diagnostics, installation, removal, retrofits, troubleshooting, repairs, and component replacement on B&W, color, and multifunctional devices
Complete technical training on new equipment
Conduct on-the-job training for new and experienced technicians
Conduct technical seminars
Assume Field Technology Service Manager responsibilities as required
Execute territory management and call-handling procedures
Collaborate with sales partners on equipment leads and upgrade opportunities
Maintain parts inventory and complete administrative tasks accurately and timely
Handle difficult customer situations and unresolved technical problems
Investigate and resolve equipment problems while ensuring customer satisfaction
Maintain professional relationships with company personnel and customers
Maintain a car-stock inventory
Perform other assigned duties

Requirements

What you’ll need

High level technical skills typically gained through completion of technical school
3+ years of related experience
Minimum of 2 years as a Technology Service Consultant I
1 Industry Certification
At least 2 years of meeting or exceeding performance level
Valid state driver's license
Minimum level of auto insurance coverage per Ricoh policy for positions involving extensive use of a personal car on company business
Excellent working knowledge of electro-mechanical devices and electronics
Expert knowledge of assigned equipment
Methodical approach to resolving problems
Strong interpersonal and verbal communications skills
Excellent customer service skills and ability to follow up to ensure issue closure
Ability to read and comprehend technical manuals, parts books, and relevant publications
Ability to travel extensively by automobile or on foot in varied weather conditions
Ability to move wheeled objects weighing up to 400 pounds
Ability to lift and carry objects weighing up to 50 pounds
Ability to frequently walk, stand, bend, reach, lift, stoop, squat, and kneel
Ability to carry tool cases and service tools weighing 25 to 50 pounds
High dexterity and fine-motor skills using hand tools and electronic testing equipment
Ability to work shifts, overtime, standby, and/or on-call as required

Benefits

Comp & perks

Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other health, wellness, and ongoing personal and professional development benefits