Senior Operations Manager – Print & Mail Services

Ricoh UK

. Serve as the primary operational contact for key customer accounts .

Posted 9/22/2026full-timeParma • Ohio • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing operations, focusing on relationship management, operational excellence, and financial performance. Proven ability to lead teams, drive process improvements, and implement strategic initiatives to enhance customer satisfaction and business growth.

Highest-signal resume keywords

Leadership ExperienceP&L ManagementCustomer Relationship ManagementProcess ImprovementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementService Level Agreement ComplianceRevenue ManagementCost ControlBusiness Performance Improvement

Soft Skills

Strong Communication SkillsRelationship-BuildingPresentation SkillsTeam LeadershipEmployee Engagement

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

BPOPrint ServicesMail ServicesManaged ServicesCustomer Strategy

About the role

Key responsibilities & impact

Serve as the primary operational contact for key customer accounts
Lead customer strategy meetings, business reviews, and governance discussions
Build executive-level client relationships and ensure customer satisfaction
Ensure contractual commitments and service level agreements are achieved
Identify service improvement and growth opportunities
Lead, coach, and develop a team of 15–20 direct reports
Drive accountability, performance management, and employee engagement
Foster continuous improvement and operational excellence
Oversee daily service delivery and operational performance across assigned accounts
Drive process improvements enhancing efficiency, quality, and customer value
Own account financial performance, including revenue, profit, and margin management
Drive profitability through strategic planning, cost control, and operational efficiencies
Partner cross-functionally to implement customer initiatives and business solutions

Requirements

What you’ll need

Bachelor's degree or equivalent experience
5+ years of leadership experience in customer-facing operations
BPO, Print, Mail, or Managed Services experience strongly preferred
Demonstrated success managing P&L responsibility and improving business performance
Strong communication, relationship-building, and presentation skills
Project management and continuous improvement experience preferred
Experience handling large complex clients through print and mail operations
Experience leading strategy meetings, business reviews, and executive presentations
Experience influencing change without direct management
Non-driver

Benefits

Comp & perks

Broad selection of medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Other benefits supporting health, wellness, and ongoing personal and professional development
Relocation available