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RideCo On-Demand Transit

Training and Development Manager

RideCo On-Demand Transit

. Coordinate and develop role-based training strategies and implementation training plans aligned with project launch phases, operational readiness, and go-live dates .

Posted 9/30/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $75,000 - $125,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing training strategies and materials for technical software, ensuring user readiness and adoption through effective change management. Proficient in creating diverse training resources and managing knowledge bases to enhance client support and internal alignment.

Highest-signal resume keywords
Training DevelopmentChange ManagementTechnical Software SupportProject ManagementCustomer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training Material DevelopmentTroubleshootingProblem-SolvingDocumentationUser Experience Improvement
Soft Skills
Written CommunicationOral CommunicationPresentation Skills
Tools & Technologies
Microsoft OfficePowerPointConfluence
Industry Keywords
Transit IndustryChange ChampionOperational ReadinessKnowledge SharingClient Support Portal

About the role

Key responsibilities & impact
  • Coordinate and develop role-based training strategies and implementation training plans aligned with project launch phases, operational readiness, and go-live dates
  • Facilitate technical in-person classroom, in-vehicle, and virtual training sessions for implementation partners and customers
  • Use change management principles to support user readiness, build confidence, and reduce resistance to new processes and technologies
  • Support and oversee soft launches through training, change communications, knowledge-gap identification, and reinforcement of learning objectives
  • Ensure clients are confident using the platform and assist program managers with virtual stop vetting and siting analysis
  • Act as a change champion to smooth transitions and increase long-term adoption
  • Create training resources including presentation slide decks, job aids, reference guides, handouts, videos, and e-learning modules
  • Lead development of self-serve modules for clients and internal stakeholders
  • Own and manage the internal Confluence knowledge base
  • Foster internal knowledge sharing and alignment with best practices
  • Lead creation of a client-facing support portal/knowledge base
  • Develop step-by-step guides for common customer tasks and troubleshooting
  • Develop documentation for new platform features and contextualize them within clients’ workflows
  • Share user feedback and insights with the Product team to improve usability and user experience
  • Collaborate with Marketing to develop educational website content for prospective clients
  • Perform other duties and projects as assigned

Requirements

What you’ll need
  • Bachelor Degree or Diploma in Education, Marketing, Communications, Public relations or equivalent degree, or a related field (or equivalent combination of education and experience.)
  • 5 to 10 years of experience in the Transit industry
  • 1 to 5 years of direct customer-facing experience in a technical software support role
  • Strong written/oral communication and presentation skills
  • Experience developing and documenting training materials in a technical software related environment
  • Superior troubleshooting and problem-solving skills
  • Ability to learn and apply new technologies quickly
  • Proficient with Microsoft Office tools (Powerpoint) and other similar content presentation software
  • Project management experience is an asset: Experience establishing requirements, maintaining project plans, communicating with stakeholders, and delivering results on-time
  • Based in New York or remote in the Eastern US
  • Ability to travel approximately 60% of the time within North America
  • Must answer whether work visa sponsorship will be required to work in the US

Benefits

Comp & perks
  • Performance based bonus
  • Stock options
  • Flex-time work schedules
  • Vacation time
  • Medical, dental, prescription, and more
  • Equal-opportunity employer
  • Accommodations available upon request for candidates taking part in all aspects of the selection process