RideCo On-Demand Transit

Learning and Development

• Coordinate and develop role-based training strategies and implementation training plans aligned with project launch phases, operational readiness, and go-live dates
• Facilitate technical in-person classroom, in-vehicle, and virtual training sessions for implementation partners and customers
• Use change management principles to support user readiness, build confidence, and reduce resistance to new processes and technologies
• Support and oversee soft launches through training, change communications, knowledge-gap identification, and reinforcement of learning objectives
• Ensure clients are confident using the platform and assist program managers with virtual stop vetting and siting analysis
• Act as a change champion to smooth transitions and increase long-term adoption
• Create training resources including presentation slide decks, job aids, reference guides, handouts, videos, and e-learning modules
• Lead development of self-serve modules for clients and internal stakeholders
• Own and manage the internal Confluence knowledge base
• Foster internal knowledge sharing and alignment with best practices
• Lead creation of a client-facing support portal/knowledge base
• Develop step-by-step guides for common customer tasks and troubleshooting
• Develop documentation for new platform features and contextualize them within clients’ workflows
• Share user feedback and insights with the Product team to improve usability and user experience
• Collaborate with Marketing to develop educational website content for prospective clients
• Perform other duties and projects as assigned

Training and Development Manager