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Ocean Freight Freight Forwarding Specialist, Customer Service
Riege Software. Respond to inquiries through second-level support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ocean freight processes and software solutions, providing technical support and customer service while effectively communicating customer requirements. Possesses a structured and goal-oriented approach to work within an agile team environment.
Highest-signal resume keywords
Ocean Freight ExpertiseCustomer Service ExperienceTechnical Support SkillsAgile Team CollaborationEnglish Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Service-Oriented MindsetIndependent Work ApproachStructured Problem Solving
Tools & Technologies
Scope Software
Industry Keywords
Freight ForwardingOcean FreightCustomer-Facing RolesDigital Solutions
About the role
Key responsibilities & impact- Respond to inquiries through second-level support
- Test new features and adaptations using practical test and application scenarios
- Configure interfaces
- Provide technical support to customers using Scope
- Analyze and resolve issues
- Work closely with the Product Development team
- Communicate customer requirements and suggestions for improvement
- Serve as a subject-matter contact for internal and external stakeholders regarding ocean freight processes and software solutions
Requirements
What you’ll need- Enthusiasm for the freight forwarding industry, particularly ocean freight
- Enjoy working in an agile team
- Ideally, professional experience in a freight forwarding company with a focus on ocean freight and customer service
- Interest in the digital world and software development
- Good command of English
- Independent, structured, and goal-oriented approach to work
- Strong service-oriented mindset
- Ideally, professional experience in customer-facing roles
- The qualifications listed are not mandatory; support will be provided
Benefits
Comp & perks- An attractive workplace at our headquarters in Meerbusch, with the option to work remotely
- An open and welcoming team that actively supports you both during onboarding and in your role
- Comprehensive onboarding, including a buddy program
- Flexible working hours and workplace models
- A wide range of training and professional development opportunities
- Company pension scheme
- Capital-forming benefits
- Mobility budget
- JobRad bicycle leasing program
- Workation opportunities