Riege Software

Customer Support

• Respond to inquiries through second-level support
• Test new features and adaptations using practical test and application scenarios
• Configure interfaces
• Provide technical support to customers using Scope
• Analyze and resolve issues
• Work closely with the Product Development team
• Communicate customer requirements and suggestions for improvement
• Serve as a subject-matter contact for internal and external stakeholders regarding ocean freight processes and software solutions

Ocean Freight Freight Forwarding Specialist, Customer Service

• Respond to inquiries in second-level support for users and prospective customers
• Test new features and adaptations using practical test and application scenarios
• Configure interfaces and integrations
• Provide customers with technical support when using Scope
• Analyze and resolve issues
• Work closely with the Product Development team
• Contribute customer requirements and suggestions for improvement
• Serve as a subject-matter contact for internal and external stakeholders regarding ocean freight processes and software solutions
• Help ensure the Scope logistics software is used to its full potential and continuously enhanced

Ocean Freight Freight Forwarding Specialist, Customer Service

Ocean Freight Forwarding Specialist, Customer Service