Director, Sales and Commercial Effectiveness

Right Time Group of Companies

. Design, implement, and continuously improve sales processes, playbooks, and Standard Operating Procedures (SOPs) across branches .

Posted 10/30/2026full-timeCanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales leadership, strategic planning, and process optimization, with a strong focus on driving performance through effective coaching and collaboration across functions. Proficient in utilizing data-driven insights and tools like Service Titan to enhance sales strategies and achieve business goals.

Highest-signal resume keywords

Sales LeadershipStrategic PlanningProcess OptimizationCoaching And MentoringKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process DesignSales OperationsPerformance ReportingData AnalysisSales Strategy Development

Soft Skills

LeadershipCollaborationCommunicationProblem-SolvingCustomer Focus

Tools & Technologies

Service TitanSales DashboardsSales Support Tools

Industry Keywords

Home ServicesSales TargetsRevenue GrowthMarket Share ExpansionCompliance

About the role

Key responsibilities & impact

Design, implement, and continuously improve sales processes, playbooks, and Standard Operating Procedures (SOPs) across branches
Ensure compliance with sales processes, models, SOPs, and best practices through audits, ride-alongs, and Service Titan reporting reviews
Align sales targets with marketing and operations strategies in collaboration with the corporate support team
Support recruitment, onboarding, and continuous development of Sales Managers and Home Comfort Advisors
Deliver ongoing coaching, training, and feedback to management and field teams through virtual and in-person sessions
Oversee creation of training materials and sales support tools for technical needs and service offerings
Lead, mentor, and coach Sales Managers to achieve and exceed sales targets, revenue growth, customer acquisition, and market share expansion
Develop and execute regional and branch-level sales strategies aligned with business goals
Collaborate with Managers to set and review monthly, quarterly, and annual sales targets
Monitor KPIs including revenue growth, closing percentage, gross margin, and finance penetration using Service Titan and other systems
Use data-driven insights to refine sales strategies, processes, and tactics and close performance gaps
Prepare and deliver sales performance reports and forecasts to senior leadership with actionable recommendations
Analyze resource utilization and sales team productivity to optimize resource allocation
Create sales reports and dashboards for senior management
Perform branch audits, ride-alongs, and field visits to verify adherence to sales processes and strategies
Oversee regional Sales Effectiveness Managers and support their coaching, mentoring, and branch-level strategy execution
Partner with Operations, Marketing, IT, and Human Resources to align sales initiatives and maximize company growth and customer satisfaction

Requirements

What you’ll need

7+ years of experience in sales leadership, ideally in home services industries, with a proven track record of driving sales performance and managing high-performing teams
Strong experience in strategic planning, sales operations, process optimization, and KPIs
Excellent coaching, mentoring, and leadership skills, with the ability to develop and inspire teams to meet their full potential
Proven ability to collaborate across functions to drive organizational success
Deep understanding of the sales process and ability to implement best practices to enhance performance
Strong analytical and problem-solving skills, with the ability to use Service Titan and other data to inform decisions and track sales metrics
Excellent communication skills and the ability to engage with a wide range of stakeholders, from field staff to executive leadership
Self-motivated with the ability to work in a fast-paced and dynamic environment
Willingness to travel as needed for branch support, team development activities, and in-person training
A customer-focused mindset with a passion for delivering top-quality service and results

Benefits

Comp & perks

Competitive salary with performance-based incentives
Comprehensive benefits package, including health, dental, and life insurance
Eligibility to participate in a Retirement Savings Plan
Professional growth opportunities in a dynamic and innovative setting
A close-knit, supportive work environment that values collaboration and creativity