Cloud Service Technician

Rightworks

. Provide frontline customer support through assigned queues .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively troubleshoot and resolve issues. Proficient in utilizing technology and knowledge bases to support customers and maintain service quality.

Highest-signal resume keywords

Customer ServiceTroubleshooting FundamentalsIntermediate Networking KnowledgeMicrosoft Office SuiteCloud Computing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIntermediate Application SupportNetworking KnowledgeCloud ComputingVirtualizationService Ticket ManagementKnowledge Base ContributionProblem Description CreationWork TrackingTechnical Issue Escalation

Soft Skills

Clear CommunicationFriendly InteractionProfessionalismMentoringTeam Collaboration

Tools & Technologies

Microsoft Office SuiteService Ticket PortalKnowledge Base Systems

Industry Keywords

Customer SupportTier 1 SupportService MetricsLive Call SupportOvernight ShiftsWeekend Shifts

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Provide frontline customer support through assigned queues
Work service tickets received via portal, email, or supervisor assignment
Meet assigned metric goals
Maintain an active presence in assigned queues
Update and manage service tickets according to internal policies
Resolve customer issues by phone and email
Perform Tier 1 troubleshooting on live calls
Create tickets with complete problem descriptions and customer details
Resolve basic and intermediate customer requests using processes, knowledge bases, and troubleshooting skills
Identify and escalate advanced and high-priority issues
Edit, update, and contribute knowledge-base articles
Update tickets with Type, Subtype, and Item for work tracking
Participate in team discussions and mentor CST personnel as needed
Perform additional tasks such as App Availability and Driver’s Ed
Follow directions from senior technicians and supervisors

Requirements

What you’ll need

Passion for delivering outstanding customer service
Ability to communicate clearly, confidently, friendly, and professionally with customers
Proficiency in computer usage, internet, and Microsoft Office suite of applications
Intermediate networking knowledge: Ping, Trace Route, Gateway, DNS, Subnet, IP Address, and MAC Address
Intermediate application support knowledge
Intermediate troubleshooting fundamentals
Intermediate understanding of cloud computing
Intermediate understanding of virtualization
Intermediate understanding of how technology interacts
Ability to work overnight or weekend shifts as assigned

Benefits

Comp & perks

Company-paid short- and long-term disability insurance
Company-paid life insurance
Generous 401K match
Affordable medical coverage
Dental coverage
Vision coverage
Generous PTO bank
Numerous paid holidays
Volunteer paid time off
Equal Opportunity Employer