Rightworks

Cloud Engineer

• Provide frontline customer support through assigned queues
• Work service tickets received via portal, email, or supervisor assignment
• Meet assigned metric goals
• Maintain an active presence in assigned queues
• Update and manage service tickets according to internal policies
• Resolve customer issues by phone and email
• Perform Tier 1 troubleshooting on live calls
• Create tickets with complete problem descriptions and customer details
• Resolve basic and intermediate customer requests using processes, knowledge bases, and troubleshooting skills
• Identify and escalate advanced and high-priority issues
• Edit, update, and contribute knowledge-base articles
• Update tickets with Type, Subtype, and Item for work tracking
• Participate in team discussions and mentor CST personnel as needed
• Perform additional tasks such as App Availability and Driver’s Ed
• Follow directions from senior technicians and supervisors

Explore Cloud Service Technician at Rightworks. Review requirements and application details.

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Cloud Service Technician