Compliance and Disputes Specialist

Riipen

. Handle escalated user inquiries involving disputes, platform integrity, and compliance issues .

Posted 11/7/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$60,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance, risk management, and dispute resolution, with a strong focus on payment disputes and user authentication processes. Proficient in analyzing data and maintaining accurate records for audit readiness and internal reporting.

Highest-signal resume keywords

Compliance ManagementRisk ManagementDispute ResolutionInvestigative SkillsPayment Disputes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ComplianceRisk ManagementFraud PreventionInvestigationsPolicy EnforcementData AnalysisPayment VerificationDocument ManagementAttention to DetailPattern Recognition

Soft Skills

Critical ThinkingOrganizational SkillsWritten CommunicationIndependent WorkPrioritization

Tools & Technologies

PersonaSQLMetabaseHubSpotJira

Industry Keywords

Financial ServicesLegal CompliancePolicy AdministrationSaaSIdentity VerificationKYCKYBFraud Detection

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Handle escalated user inquiries involving disputes, platform integrity, and compliance issues
Investigate and resolve complex user disputes in accordance with Riipen’s policies
Oversee ID verification processes and user authentication
Collaborate with customer success, legal, operations, and finance teams
Own payment disputes by investigating claims, gathering evidence, and determining resolutions
Manage escalated payments requiring additional verification or review
Document and resolve payment escalations within SLA
Coordinate payments and refunds when necessary
Render and transparently communicate decisions on escalated cases
Maintain dispute, resolution, and compliance records for audit readiness and internal reporting
Stay current on compliance regulations, risk management practices, and platform policies
Improve compliance workflows, dispute resolution, and payment verification procedures
Identify escalation trends and recommend fraud prevention, risk management, and platform integrity improvements

Requirements

What you’ll need

Some experience in compliance, risk management, policy enforcement, fraud prevention, investigations, or a related field
Strong critical thinking and investigative skills
Ability to recognize inconsistencies, ask thoughtful questions, and investigate deeply
Excellent attention to detail and ability to identify patterns and make evidence-based decisions
Strong organizational and prioritization skills
Experience interpreting and applying policies, procedures, or contractual requirements
Strong written communication and documentation skills
Comfort working with data, reviewing records, and navigating multiple systems
Ability to work independently and recognize when escalation is needed
Experience in financial services, legal compliance, policy administration, SaaS, or technology-driven environments (bonus)
Familiarity with identity verification, KYC, KYB, or fraud detection and prevention (bonus)
Experience with Persona or similar identity verification platforms (bonus)
Familiarity with SQL, database structures, or raw data analysis (bonus)
Experience with Metabase, HubSpot, Jira, or similar platforms (bonus)
Experience supporting payment disputes, transaction reviews, or financial-transaction compliance activities (bonus)

Benefits

Comp & perks

Remote/travel working opportunities (when appropriate)
4 weeks of annual vacation
Paid sick leave
Extended Health and Dental benefits from your first day
Work-from-home setup
Learning & Development Stipend after 6 months of employment