Riipen

Compliance

• Handle escalated user inquiries involving disputes, platform integrity, and compliance issues
• Investigate and resolve complex user disputes in accordance with Riipen’s policies
• Oversee ID verification processes and user authentication
• Collaborate with customer success, legal, operations, and finance teams
• Own payment disputes by investigating claims, gathering evidence, and determining resolutions
• Manage escalated payments requiring additional verification or review
• Document and resolve payment escalations within SLA
• Coordinate payments and refunds when necessary
• Render and transparently communicate decisions on escalated cases
• Maintain dispute, resolution, and compliance records for audit readiness and internal reporting
• Stay current on compliance regulations, risk management practices, and platform policies
• Improve compliance workflows, dispute resolution, and payment verification procedures
• Identify escalation trends and recommend fraud prevention, risk management, and platform integrity improvements

Explore Compliance and Disputes Specialist at Riipen. Review requirements and application details.

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Compliance and Disputes Specialist