Sales and Business Operations Director

Rimini Street

. Lead annual and quarterly business planning processes .

Posted 10/12/2026full-timeRemote • United StatesLead💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading cross-functional projects and developing operational strategies that align with business growth objectives. Proficient in data analysis, performance tracking, and customer engagement optimization within revenue-focused environments.

Highest-signal resume keywords

Sales Operations ExperienceAdvanced Salesforce CRMAnalytical SkillsBusiness Intelligence PlatformsProcess Mapping Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business PlanningOperational Strategy DevelopmentPerformance Metrics AnalysisData Quality GovernanceCustomer Lifecycle Metrics MonitoringReporting Framework DevelopmentProcess DocumentationProject ManagementForecasting ActivitiesUser Adoption Strategies

Soft Skills

Stakeholder AlignmentCommunication SkillsLeadership AbilitiesChange Management

Tools & Technologies

Salesforce CRMMicrosoft ExcelReporting Platforms

Certifications & Qualifications

Bachelor's Degree in BusinessMBA or Advanced Business Degree

Industry Keywords

Recurring Revenue ModelsCustomer Success OperationsSaaSSubscription-Based BusinessesChannel Programs

About the role

Key responsibilities & impact

Lead annual and quarterly business planning processes
Develop operational strategies aligned with company growth objectives
Support executive leadership with business reviews, recommendations, and performance tracking
Identify opportunities to improve organizational effectiveness and scalability
Develop and maintain executive dashboards, reports, and performance metrics
Analyze sales, renewal, retention, and revenue trends to identify opportunities and risks
Partner with Finance and Sales leadership to support forecasting activities
Drive data quality, governance, and reporting consistency across systems
Support customer retention and renewal improvement strategies and programs
Monitor customer lifecycle metrics and create actionable insights
Develop reporting frameworks for renewal pipelines and at-risk accounts
Partner with Customer Success and Sales leadership to optimize customer engagement processes
Evaluate and improve end-to-end business processes across the customer lifecycle
Develop process documentation, governance frameworks, and operational policies
Lead cross-functional initiatives focused on efficiency, scalability, and automation
Establish measurement frameworks to monitor effectiveness and adoption
Define system enhancements and automation opportunities with business and technology teams
Manage CRM processes, governance, and business requirements
Translate business needs into actionable system solutions
Drive user adoption and process compliance across revenue technologies
Lead strategic projects involving multiple business functions
Facilitate stakeholder alignment on priorities, dependencies, and expected outcomes
Manage project timelines, communication plans, and executive updates
Support organizational change management for process and technology initiatives

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Operations, or related field
8+ years of experience in Sales Operations, Revenue Operations, Business Operations, Customer Success Operations, or related disciplines
Experience supporting recurring revenue and customer-focused business models
Demonstrated ability to lead complex cross-functional projects from planning through execution
Experience presenting business recommendations to senior leadership
Advanced Salesforce CRM experience
Strong analytical and data visualization skills
Advanced Microsoft Excel capabilities
Experience with business intelligence and reporting platforms
Process mapping and business requirements documentation expertise
Preferred: experience in software, technology, SaaS, or subscription-based businesses
Preferred: knowledge of customer retention, renewals, and customer success operating models
Preferred: experience with partner operations, channel programs, or ecosystem management
MBA or advanced business degree preferred

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Compensation, bonuses, and benefits
Diverse and inclusive work environment
Rimini Street Foundation philanthropic opportunities