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AVP Contact Center Sales
RingCentral. Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in enterprise SaaS sales, particularly in CCaaS and AI/Omnichannel Contact Center solutions, with a strong focus on revenue generation, team leadership, and strategic partnerships. Proven ability to execute go-to-market plans and manage complex sales processes while leveraging structured methodologies for forecasting and pipeline management.
Highest-signal resume keywords
CCaaS Sales ExperienceEnterprise SaaS SalesTeam LeadershipMEDDPICC MethodologyNICE Solutions Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ForecastingRevenue Target AchievementComplex NegotiationDigital TransformationEnterprise Licensing ModelsPerformance ManagementPipeline GenerationStructured Sales MethodologiesAccount ManagementSales Cadence Development
Soft Skills
MentoringCollaborationCommunicationRelationship BuildingAccountability
Tools & Technologies
SalesforceAI SolutionsContact Center SolutionsCloud SolutionsProfessional Services
Industry Keywords
Financial ServicesHealthcareRetailTechBPOChannel PartnersSystem IntegratorsStrategic AlliancesEnterprise Software TransactionsOmnichannel Solutions
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory
- Recruit, mentor, and scale a team of senior Enterprise Account Executives
- Establish clear performance expectations and high-accountability sales operating cadences
- Participate in major deal pursuits, engage C-suite executives, structure complex enterprise licensing models, and lead high-stakes negotiations
- Define and execute regional go-to-market plans targeting Financial Services, Healthcare, Retail, Tech, and BPO
- Partner with System Integrators, Channel Partners, Master Agents/TSBs, and technology ecosystem partners to expand lead flow and co-sell opportunities
- Ensure pipeline generation, accurate Salesforce forecasting, and adherence to MEDDPICC and Command of the Message
- Guide enterprise clients through digital transformation from legacy on-premise contact centers to scalable cloud and AI-first solutions
- Collaborate with Solutions Engineering, Professional Services, Product Management, and Customer Success on onboarding, expansion, and retention
Requirements
What you’ll need- 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions
- 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas
- Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions
- Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision
- Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners)
- Experience with NICE and IVA solutions a must