RingCentral

Call Center Representative

• Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory
• Recruit, mentor, and scale a team of senior Enterprise Account Executives
• Establish clear performance expectations and high-accountability sales operating cadences
• Participate in major deal pursuits, engage C-suite executives, structure complex enterprise licensing models, and lead high-stakes negotiations
• Define and execute regional go-to-market plans targeting Financial Services, Healthcare, Retail, Tech, and BPO
• Partner with System Integrators, Channel Partners, Master Agents/TSBs, and technology ecosystem partners to expand lead flow and co-sell opportunities
• Ensure pipeline generation, accurate Salesforce forecasting, and adherence to MEDDPICC and Command of the Message
• Guide enterprise clients through digital transformation from legacy on-premise contact centers to scalable cloud and AI-first solutions
• Collaborate with Solutions Engineering, Professional Services, Product Management, and Customer Success on onboarding, expansion, and retention

AVP Contact Center Sales

Sales Operations Manager

• Own and manage the weekly sales forecasting cadence for the Acquisition organization
• Support annual planning, including target-setting, capacity modeling, market/segment sizing, and headcount planning
• Design and maintain territory models for BDR and Acquisition seller teams
• Support quota-setting methodology and allocation
• Own and optimize lead-routing logic and processes
• Serve as a Sales Operations business partner to Acquisition sales leaders
• Manage weekly, monthly, and quarterly reporting cycles, including pipeline reviews, QBRs, and executive/board-level reporting
• Build dashboards and reporting for pipeline, bookings, productivity, trends, risks, and opportunities
• Support Salesforce data hygiene, process documentation, and continuous improvement of sales workflows and systems
• Partner with Finance, Deal Desk, Sales Enablement, and Marketing on go-to-market execution
• Contribute to strategic projects supporting the scale and growth of the Acquisition motion