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Senior Customer Success Manager – Small Accounts
Ringover France. Manage a portfolio of international low-touch accounts, ensuring customer satisfaction and retention .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on customer satisfaction, retention, and process improvement. Proficient in managing B2B portfolios and fostering customer engagement while being fluent in both French and English.
Highest-signal resume keywords
Customer Success ManagementB2B Portfolio ManagementFluency in French and EnglishProcess ImprovementAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Satisfaction MetricsUpsell and Cross-Sell StrategiesOperational Performance OptimizationCustomer Engagement MethodsOnboarding New Hires
Soft Skills
Self-MotivatedAutonomousResults-OrientedHighly OrganizedAbility to Handle Multiple Topics
Tools & Technologies
Customer Success ToolsSales CoordinationSupport CoordinationProduct Coordination
Industry Keywords
Customer RetentionAccount ManagementCommercial MindsetCustomer AdvocacyTeam Training
About the role
Key responsibilities & impact- Manage a portfolio of international low-touch accounts, ensuring customer satisfaction and retention
- Guide customers in adopting features to maximize operational performance and identify new growth opportunities
- Identify upsell and cross-sell opportunities with Account Managers to grow MRR
- Serve as the primary point of contact for customers, manage dissatisfaction, and monitor satisfaction metrics to implement action plans
- Coordinate Sales, Support, and Product teams
- Turn customers into Ringover advocates
- Improve Customer Success processes and tools
- Develop new customer engagement methods
- Train teams and share best practices
- Participate in onboarding new hires
- Act as the operational point of reference, supporting the Team Lead
Requirements
What you’ll need- At least 5 years of experience in Customer Success, Account Management, or B2B portfolio management
- Fluent in French and English, both written and spoken
- Commercial mindset and results-oriented approach
- Self-motivated, autonomous, and willing to take ownership of challenging situations
- Ability to create, structure, and improve processes
- Ability to manage high volumes, handle multiple topics simultaneously, and remain highly organized
Benefits
Comp & perks- Premium health insurance fully covered by the company
- Moka.care: confidential access to coaches and psychologists
- ClassPass: hundreds of fitness classes and gym memberships funded by Ringover
- Remote work, plus a monthly allowance and home office budget (chair and monitor)
- Sustainable mobility allowance of up to €700 per year
- 50% reimbursement of the Navigo pass or a fuel allowance, depending on your mode of transportation
- Meal vouchers plus an on-site company restaurant
- 5 fully paid sick-child leave days per year for children up to 12 years old
- Ringover Academy and internal AI training