Trilingual Customer Success Manager – SaaS

Ringover France

. Deliver a world-class client onboarding experience .

Posted 11/3/2026contractBarcelona • SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, relationship management, and customer success strategies, with a strong focus on data-driven decision-making and effective communication. Proficient in managing client training and optimizing platform usage to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ExperienceProficiency In English, Spanish, And FrenchData Analysis And CRM ProficiencyClient Training And Needs AssessmentChange Management Support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Interpersonal SkillsProactive MindsetDetail-OrientedHighly AdaptableOrganized And Versatile

Tools & Technologies

CRMsVideo Conferencing ToolsDigital Platforms

Industry Keywords

Client OnboardingCustomer RelationshipsChurn ReductionUpsell And Cross-SellCustomer FeedbackCustomer JourneyFriction Point IdentificationProduct Development Insights

About the role

Key responsibilities & impact

Deliver a world-class client onboarding experience
Build lasting customer relationships to reduce churn and drive satisfaction
Identify upsell and cross-sell opportunities with Account Managers to increase MRR
Meet clients on-site when needed and identify upmarket opportunities using ROI approaches
Use customer feedback and satisfaction metrics to improve the customer journey
Conduct tailored training sessions and needs assessments
Assist clients through transitions and change management
Identify friction points and recommend solutions to optimize platform usage
Resolve client issues while coordinating with cross-functional teams
Turn customers into advocates for Ringover
Communicate customer insights to influence product development
Manage client training, business reviews, and ticket tracking

Requirements

What you’ll need

Minimum of 2–3 years of experience in a customer success, account management, or client-facing role
Proficiency in English, Spanish, and French is required
Proactive mindset
Excellent interpersonal skills
Customer-first approach
Comfortable with data, CRMs, video conferencing tools, and digital platforms
Detail-oriented and persistent
Highly adaptable
Organized and versatile
Authorized to work in Spain (NIE, residence in Spain, etc.)

Benefits

Comp & perks

Opportunity to make a real impact in a fast-growing SaaS company expanding across Europe
Work in an ambitious company with an exciting product and project
International, multicultural, and dynamic team
Equal opportunity for people with disabilities when qualifications are equal