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Trilingual Technical Support Specialist – SaaS
Ringover France. Manage technical incidents end-to-end via phone support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical incidents and providing effective client solutions within SaaS cloud communications. Proficient in network domains, VoIP, and compliance with Service Level Agreements while ensuring clear communication across diverse audiences.
Highest-signal resume keywords
Technical Incident ManagementVoIP KnowledgeFluent in French, English, and SpanishZendesk ExperienceProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network DomainsVoIPTCP/IPInternet TechnologiesTechnical Issue ResolutionClient Solutions Analysis
Soft Skills
EmpathyCustomer Relationship SkillsOrganizational SkillsProactive AttitudeCommunication Skills
Tools & Technologies
ZendeskJiraSalesforce
Industry Keywords
SaaSCloud CommunicationsTelecommunicationsService Level Agreements
Tech Stack
Tools & technologiesCloudTCP/IPVoIP
About the role
Key responsibilities & impact- Manage technical incidents end-to-end via phone support
- Resolve technical issues promptly in collaboration with cross-functional teams
- Analyze requirements and provide effective client solutions
- Ensure compliance with Service Level Agreements
- Communicate technical information clearly to diverse audiences
- Manage and prioritize tickets based on urgency and impact
- Collaborate with internal teams to escalate and resolve high-priority issues
- Work directly with the Support Team Lead
- Support Ringover’s SaaS cloud communications and telecommunications product
Requirements
What you’ll need- Authorized to work in Spain (NIE, residence in Spain, etc.)
- Fluent in French, English, and Spanish
- Knowledge of network domains, VoIP, TCP/IP, and internet technologies
- Ability to explain technical issues to people regardless of technical knowledge
- Organized, independent, proactive, versatile, and thorough
- Empathy and strong customer relationship skills
- Analysis and problem-solving abilities
- Good verbal and written communication skills
- Ability to quickly understand solutions and tools
- Knowledge of Zendesk, Jira, and Salesforce appreciated
Benefits
Comp & perks- International, multicultural, and dynamic team
- Opportunity to work at an ambitious company with an exciting product and project
- Equal-opportunity access for people with disabilities