Rinnai Brasil

Support Engineer

• Develop and deliver in-person and E-learning training, including the preparation of materials, technical courses, and E-learning content for internal teams and Authorized Technical Service Centers (ATCs)
• Provide specialized technical support and advanced-level assistance to the authorized service network and internal departments
• Assist with diagnosing complex failures and mitigating risks
• Analyze and approve service orders, warranty parts requests, labor reimbursements, and returns
• Monitor critical cases
• Participate in FMEA/DFMEA/PFMEA meetings
• Conduct root cause analyses of field-failed parts
• Perform product testing and propose improvements in collaboration with Engineering and Quality
• Monitor ATC performance KPIs
• Manage the “Account Analyst” project, report to leadership/headquarters, and support the preparation of technical bulletins

Technical Analyst