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Program Analyst – Documents & Records
Ripple Effect. Create, format, assemble, reproduce, and maintain complex professional documents, briefing books, reports, presentations, spreadsheets, meeting products, and other print and digital materials .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in document production and management, with a strong focus on accessibility compliance and quality control. Proficient in organizing and maintaining electronic records and document libraries while effectively managing multiple production requests.
Highest-signal resume keywords
Document ProductionAccessibility ComplianceMicrosoft Word ProficiencySharePoint ManagementQuality Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document ManagementFormatting Complex DocumentsData CleanupVersion ControlAccessibility PracticesMail MergesSpreadsheet FormattingElectronic Records ManagementReport PreparationPresentation Development
Soft Skills
Attention to DetailOrganizational SkillsWritten CommunicationCustomer ServiceTime Management
Tools & Technologies
Microsoft PowerPointMicrosoft ExcelAdobe Acrobat ProMicrosoft TeamsSharePoint
Industry Keywords
Professional DocumentsQuality-Sensitive EnvironmentClient-Facing DocumentsExecutive-Level DocumentsFOIA Responses
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Create, format, assemble, reproduce, and maintain complex professional documents, briefing books, reports, presentations, spreadsheets, meeting products, and other print and digital materials
- Apply OAR and applicable style requirements; perform production-level editing, document cleanup, mail merges, spreadsheet formatting, and basic data cleanup
- Organize records, catalog source materials, maintain reference libraries, support version control, and keep electronic records complete and retrievable
- Maintain SharePoint and intranet document libraries, repositories, folder structures, metadata, naming conventions, and access-ready materials
- Prepare Word, PowerPoint, Excel, and PDF products for electronic or public distribution; conduct accessibility checks and remediate materials for Section 508 compliance
- Prepare presentations, meeting minutes, briefing books, agendas, handouts, and related products for internal, partner, and leadership audiences
- Gather, organize, and summarize background and source information for reports, correspondence, program requests, and FOIA responses
- Review documents for formatting, completeness, accessibility, consistency, cross-references, pagination, links, file integrity, templates, and style guides
- Prioritize and track multiple changing requests; communicate status, risks, dependencies, and turnaround needs; deliver accurate products on time
- Provide on-site document support when sensitive, urgent, or high-volume materials require in-person production, assembly, or handling
- Recommend improvements to templates, repository structures, production checklists, accessibility workflows, and document-control practices
- Perform other job-related duties as assigned
Requirements
What you’ll need- Bachelor’s degree in information management, library science, or related field
- 4 years of relevant experience in document production, document management, records support, accessibility, or related field; additional relevant education may substitute for experience
- Experience producing client-facing or executive-level documents in a professional, consulting, government, research, legal, health, or similarly quality-sensitive environment
- Experience formatting and producing complex professional documents, including long-form reports, tables, presentations, spreadsheets, and assembled briefing materials
- Experience organizing and maintaining electronic files, records, document libraries, or repositories using consistent naming, version-control, and retrieval practices
- Working knowledge of Section 508 accessibility and ability to apply accessibility practices to common Office and PDF products
- Strong quality-control skills and exceptional attention to detail
- Ability to manage multiple, sometimes rapidly changing production requests while meeting deadlines and communicating priorities clearly
- Strong written communication, organizational, and customer-service skills
- Ability to work independently under general direction, follow established procedures and style guides, and escalate risks or unresolved issues appropriately
- Demonstrated ability to execute instructions and follow established processes
- Advanced proficiency with Microsoft Word and PowerPoint
- Working proficiency with Excel, Adobe Acrobat Pro, Microsoft Teams, and SharePoint
- Must reside in a U.S. location where Ripple Effect is authorized to employ staff
- Ripple Effect is currently unable to employ individuals whose primary residence is in California, New York, or Puerto Rico
Benefits
Comp & perks- Competitive pay
- Exceptional benefits
- Programs that support work/life balance and personalized preferences