Rise Broadband

Network Engineer

• Provision, operate and secure the Company’s core infrastructure, focusing on Linux servers, VMware virtualization and storage
• Own and maintain the data center and corporate network, including routers, switches and firewalls
• Support two Dallas-area offices and Dallas and Denver data centers
• Remotely manage Denver and assist the onsite Denver counterpart with major projects as needed
• Deploy, maintain and support Linux servers, VMware vSphere, physical server and storage hardware, file, email, application and DNS servers
• Administer NetApp storage, including provisioning, capacity planning and performance monitoring
• Manage physical server hardware through Dell iDRAC/HP iLO, including remote provisioning, firmware lifecycle management and health monitoring
• Perform hands-on data center work in the Dallas data center as needed
• Maintain, patch and upgrade server and network operating systems and applications
• Monitor infrastructure health and performance and respond to alerts
• Design, implement and maintain LAN/WAN infrastructure, switching, routing, firewalls, IPSec VPN tunnels, dynamic routing protocols and perimeter security
• Deploy, maintain and support routers, switches and firewalls
• Administer HAProxy load balancing services
• Maintain VPN gateways and intrusion detection systems
• Manage RADIUS, TACACS+ and LDAP authentication, authorization and directory services
• Integrate Linux systems and services with Active Directory using LDAP, Kerberos and SSSD
• Manage certificate and PKI lifecycle
• Configure and support SPF, DKIM and DMARC email authentication
• Develop and deploy infrastructure hardening standards and support IT security standards
• Troubleshoot security threats and anticipate hardware and software degradation
• Secure business applications and support compliance with software licensing and legal requirements
• Implement and maintain backup and disaster recovery systems across Dallas and Denver data centers
• Automate provisioning, configuration and routine operational tasks
• Maintain server and network documentation and information retention policies
• Collaborate with divisional resources to achieve IT standards
• Order equipment while meeting fiscal requirements
• Participate in rotating after-hours on-call coverage and perform planned evening/weekend maintenance as needed

Explore Senior Engineer – Network and Systems at Rise Broadband. Review requirements and application details.

Senior Engineer – Network and Systems

IT Support

• Serve as the first point of contact for employee technology needs
• Respond to Tier 1 and Tier 2 service desk incidents and support requests via phone, email, chat, and in person
• Log, categorize, prioritize, and resolve support requests involving computers, applications, mobile devices, printers, and peripherals
• Escalate recurring and widespread issues to IT Leadership
• Install, configure, troubleshoot, and maintain computer systems and cloud services
• Set up and deploy new hardware and software
• Support network connectivity, VPN, Wi-Fi, and basic network troubleshooting; investigate network operations alerts and respond as necessary
• Apply patches, updates, and security configurations according to company policy
• Manage user accounts, permissions, and access in Azure/Active Directory (Microsoft Entra ID), Microsoft 365, and other business applications
• Perform new hire onboarding and terminations, including equipment, according to defined procedures
• Assist with MFA enrollment and password resets, and report suspicious activity
• Create and maintain knowledge base articles and user guides
• Maintain an accurate IT asset inventory
• Prepare technical documentation with step-by-step instructions
• Participate in technical training content creation and delivery
• Participate in hardware standardization and application deployment selection; evaluate solution compatibility and vendor-supplied solutions
• Contribute to IT projects such as migrations, rollouts, and upgrades
• Provide occasional after-hours support for maintenance windows, urgent issues, or projects assigned by IT management

Explore IT Support Specialist – II at Rise Broadband. Review requirements and application details.