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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational management, relationship building, and process improvement within the higher education or edtech sectors. Proficient in leveraging data analysis and technology to enhance partner experiences and drive measurable outcomes.
Highest-signal resume keywords
Operations ManagementChange ManagementData AnalysisRelationship BuildingProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementWorkflow ManagementData IntegrationReportingCRM SystemsStudent Information SystemsProcess DocumentationOperational MetricsProblem SolvingResource Planning
Soft Skills
CollaborationCommunicationTrust BuildingInfluencing OutcomesCross-Functional Coordination
Tools & Technologies
Data ToolsAI-Enabled Solutions
Industry Keywords
Higher EducationEdtechClient-Facing EnvironmentEnrollment OperationsChange Management Initiatives
About the role
Key responsibilities & impact- Serve as the primary operational point of contact for assigned university partners
- Build strong, trust-based relationships and align partners on program goals, priorities, and timelines
- Lead operational plans for successful program launches and ongoing delivery across the student lifecycle
- Coordinate with enrollment, marketing, technology, and other internal teams on partner needs and deliverables
- Identify, troubleshoot, and resolve operational challenges; escalate complex issues as needed
- Implement best practices and improve processes to increase efficiency, reduce friction, and enhance student and partner experiences
- Lead partner change-management efforts and guide adoption of process, system, workflow, and program changes
- Analyze partner data, trends, and escalations to identify root causes and recommend improvements
- Ensure accurate and timely data integration, reporting, and documentation
- Communicate partner status, operational metrics, and program changes to stakeholders
- Contribute to resource planning and prioritization discussions
- Document processes, decisions, and partner updates
Requirements
What you’ll need- 5+ years of experience in operations, account management, or project/program management
- Experience ideally within higher education, edtech, or a complex, client-facing environment managing multiple stakeholders and priorities
- Strong ability to manage complex workflows, improve processes, and use data to inform decisions, solve problems, and drive measurable outcomes
- Experience with CRM or student information systems (SIS) is a plus
- Proven ability to build trusted relationships, collaborate cross-functionally, and communicate effectively with internal teams and external partners
- Ability to lead through change and influence outcomes
- Ability to travel up to 25%
- Bachelor’s degree in Business, Marketing/Communications, or related field (great to have)
- Experience supporting or partnering with universities, online programs, or enrollment operations
- Familiarity with the higher education or edtech landscape
- Exposure to change management or transformation initiatives
- Experience helping teams adopt new processes, systems, or ways of working in a dynamic environment
- Experience leveraging technology, data tools, or AI-enabled solutions to improve operations, generate insights, and drive efficiency or growth
Benefits
Comp & perks- Equal-opportunity employer
- Diverse and inclusive workforce
- Ability to travel up to 25%