Senior Director, Partner Data

Risepoint

. Build the operating model, leadership capability, and standards for the Partner Data Operations team .

Posted 10/15/2026full-timeRemote • United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build the operating model, leadership capability, and standards for the Partner Data Operations team
Define how partner data cases are triaged and resolved and how monitoring and reconciliation keep partner systems accurate and reliable
Set service-level standards and escalation rules in collaboration with Enterprise Data, Partner Support, SSC, and CRM
Drive automation and process redesign to reduce repeat, low-judgment case volume
Establish a product mindset that turns case patterns and root causes into broader improvements to partner data systems and integrations
Stand up Data Integration Engineering for partner SIS systems including Slate, Banner, and Workday
Create a repeatable integration playbook for each partner system
Serve as the strategic, partner-facing technical lead for new partner onboarding
Engage partner IT and SIS teams to scope integrations, unblock technical issues, and establish strong technical partnerships
Grow the Partner Enablement Data team as the subject matter expert on partner systems, data, and workflows
Champion architectural fixes and shape the cross-functional roadmap for partner data architecture
Own partner data strategy, priorities, investment choices, trade-offs, validation and monitoring tooling, file formats, data mapping, and integrations
Lead, hire, and develop the Partner Data Integrations & Operations organization across two teams
Report case trends, launch progress, and team performance to senior leadership
Own the KPI scorecard for partner data operations
Operate autonomously, proactively identify issues, drive solutions, and influence organizational decisions using data-driven reasoning, storytelling, and executive presence

Requirements

What you’ll need

8+ years leading data operations, technical support, or partner/customer success teams, including at least 3 years managing managers or multiple teams
Technical fluency with data systems such as Snowflake and Databricks, integrations including file feeds, SFTP, and APIs, and CRM platforms such as Salesforce
Experience in ed-tech, higher education, or another partner-based, data-intensive industry
Experience with SIS systems such as Slate, Banner, and Workday
Comfort serving as the client-facing point of contact on technical onboarding conversations
Track record of building or restructuring an operations team and establishing intake, case management, and service-level standards
Background in partner onboarding, implementation, or customer launch and migration management
Familiarity with Agile or Jira-based work management, including epics, sprints, and backlog prioritization
Experience partnering with Enterprise Data or engineering teams on system enhancements and data-quality initiatives
Experience partnering with Product teams to translate operational or partner pain points into product requirements
Comfort operating with a product mindset in an operations role

Benefits

Comp & perks

Equal-opportunity employer
Diverse and inclusive workforce