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RISK

VIP Support Manager

RISK

. Handle incoming requests via messengers, chats, and email .

Posted 9/29/2026full-timeRemote • UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for VIP clients, with a strong focus on service quality, attention to detail, and the ability to analyze client activity using iGaming financial metrics.

Highest-signal resume keywords
Fluent UkrainianCustomer Support ExperienceIGaming Financial Metrics UnderstandingHigh Attention To DetailStress Resilience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisBonus Credit ProcessingTemplate-Based Bonus SetupManual Deposit ProcessingManual Withdrawal Processing
Soft Skills
Creative Problem SolvingService Quality OrientationResults Orientation
Industry Keywords
IGamingGGRMarginBehavioral IndicatorsVIP Client Engagement

About the role

Key responsibilities & impact
  • Handle incoming requests via messengers, chats, and email
  • Provide prompt assistance with account, gameplay, bonus, and payment-related questions
  • Deliver a personalized and high-quality customer experience
  • Credit bonuses and apply template-based bonus setups
  • Work with reports and data uploads to analyze client activity
  • Identify opportunities to increase engagement and retention among VIP clients
  • Process manual deposit and withdrawal requests

Requirements

What you’ll need
  • Ukrainian — fluent
  • Experience in customer support (preferably with VIP or premium-segment clients)
  • Understanding of basic iGaming financial metrics: GGR, margin, behavioral indicators
  • High attention to detail and strong sense of responsibility
  • Stress resilience and the ability to work in a fast-paced environment
  • Creative, non-standard thinking — ability to find solutions beyond typical scripts
  • Strong orientation toward service quality and results

Benefits

Comp & perks
  • Children Allowance
  • Mental Health Support
  • Sport Activities
  • Language Courses
  • Automotive Services
  • Veterinary Services
  • Home Office Setup Assistance
  • Dental Services
  • Books and Stationery
  • Training Compensation
  • Massage