RISK

Financial Planning and Analysis

• Manage communication and relationships with payment providers, ensuring compliance with agreed terms
• Monitor and manage balances across payment systems to ensure sufficient liquidity for payouts and settlements
• Prepare and control settlement requests, player payouts, and company withdrawals
• Reconcile transaction turnovers, balances, settlement reports, and provider statements
• Investigate discrepancies, identify root causes, and follow up with providers or internal teams until resolution
• Control provider costs, fees, exchange rates, rolling reserves, and contract terms
• Analyze PSP performance and provide recommendations for cost optimization
• Maintain and update documentation for payment-related procedures and reconciliation processes

Financial Analyst

Manager

• Handle incoming requests via messengers, chats, and email
• Provide prompt assistance with account, gameplay, bonus, and payment-related questions
• Deliver a personalized and high-quality customer experience
• Credit bonuses and apply template-based bonus setups
• Work with reports and data uploads to analyze client activity
• Identify opportunities to increase engagement and retention among VIP clients
• Process manual deposit and withdrawal requests

VIP Support Manager

Customer Success Manager

• Plan, set up, and launch CRM campaigns, bonuses, and promotional mechanics
• Build player segments and personalized communications across different lifecycle stages
• Analyze campaign performance, validate data, and turn insights into improvements for future launches
• Work with Excel and Tableau for segmentation, reporting, and CRM analysis
• Test, optimize, and automate CRM communication flows
• Participate in campaign planning, budgeting, and prioritization
• Review campaign content and set tasks for the content team
• Manage multiple parallel launches and ad hoc requests in a fast-paced environment

CRM Manager

Product Specialist

• Develop and implement SEO strategies for product resources, satellite sites, and PBN assets
• Conduct market and competitor analysis to support new project launches and drive SEO performance
• Monitor rankings, search engine algorithm updates, and technical performance of promoted resources, adapting strategies accordingly
• Conduct technical SEO audits of SPA sites and prepare clear technical specifications for developers
• Optimize content structure and prepare recommendations for copywriters
• Develop internal and external linking strategies and create anchor lists for promoted projects
• Analyze key SEO metrics and prepare regular reports on SEO performance and implemented initiatives
• Use SEO and analytical tools such as SE Ranking, Ahrefs, Semrush, Similarweb, and others to monitor performance and evaluate the effectiveness of implemented strategies

Senior SEO Specialist – Product SEO

Business Intelligence Developer

• Develop and maintain reports and dashboards in Power BI
• Review existing reporting solutions, identify limitations, and propose improvements
• Build and automate reporting for business planning, budgeting, and P&L together with Finance and business stakeholders
• Gather and clarify business requirements and translate them into reporting solutions
• Create dashboards and reports for tracking key business and product metrics
• Automate recurring reporting and reduce manual work
• Ensure data accuracy, consistency, and reliability across reports and dashboards
• Investigate reporting issues and discrepancies and help identify solutions
• Own tasks end to end, from understanding the business request to delivering the final result

Financial Analyst

VIP Support Manager

CRM Manager

Senior SEO Specialist – Product SEO

Senior BI Analyst