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Ritchie Bros.

Collections Account Manager

Ritchie Bros.

. Responsible for the early-stage collections on majority commercial and some consumer accounts.

Posted 11/10/2026full-timeBurnaby • CanadaJunior💰 CA$28 - CA$35 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in early-stage collections, particularly in auto loans and commercial accounts, while effectively identifying process gaps and recommending improvements. Strong communication skills are essential for negotiating payment timelines and understanding customer situations.

Highest-signal resume keywords
Collections ExperienceProcess ImprovementNegotiation SkillsCommunication SkillsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CollectionsExcel ReportingAccount ManagementDefault Fee NegotiationOperational Issue Resolution
Soft Skills
Self-MotivatedInitiativeListening SkillsQuestioning SkillsProbing Skills
Industry Keywords
Auto LoansCommercial CollectionsFinancial InstitutionsPayment TimelinesCustomer Engagement

About the role

Key responsibilities & impact
  • Responsible for the early-stage collections on majority commercial and some consumer accounts.
  • Prioritizes collections of accounts within team.
  • Identifies process gaps and recommends solutions for improvements.
  • Problem solves a solution for early defaults and collapses and presents to management.
  • Responsible for reducing the collapse rate.
  • Track and report (excel and qualitative feedback) on work queue results.
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
  • Responsible for operational issues.
  • Performs other duties as assigned.

Requirements

What you’ll need
  • 1 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
  • Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
  • Strong communication skills – listening to customers and understanding their situation
  • Excellent phone etiquette
  • Strong written communication through email
  • Excellent questioning and probing skills.