Strategic Accounts Manager

Ritchie Bros.

. Build and maintain strong brand trust with designated accounts .

Posted 11/4/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $85,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Sales and Account Management within the automotive industry, focusing on customer satisfaction, growth opportunities, and effective communication. Proficient in utilizing data to drive decisions and enhance customer engagement strategies.

Highest-signal resume keywords

Sales ExperienceAccount ManagementAutomotive Industry KnowledgeCustomer Service ExcellenceData-Driven Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesAccount ManagementCustomer SatisfactionGrowth OpportunitiesRetention StrategiesCross-SellingUp-SellingData AnalysisDashboard UtilizationBI Portal Experience

Soft Skills

Oral CommunicationWritten CommunicationCollaborationProblem SolvingListening Skills

Tools & Technologies

Microsoft SuiteBI Portal

Industry Keywords

Automotive IndustryCustomer Care ValuesCustomer Engagement StrategiesKey Account ManagementClient Relationship Management

About the role

Key responsibilities & impact

Build and maintain strong brand trust with designated accounts
Understand the products, services, and tools customers use to operate their business
Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
Monitor the performance of key accounts and facilitate timely interventions
Manage customer expectations and satisfaction
Identify and present opportunities that may generate incremental revenue or create efficiencies
Handle client queries and find innovative solutions to solve complex customer problems
Understand how to be an effective listener and take action given the customer feedback provided
Provide superior customer service and adhere to IAA’s Customer Care Values
Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
Lead monthly meetings with customers
Establish efficient communication methods and liaisons between key customers and internal departments
Flexible and willing to perform other tasks as assigned

Requirements

What you’ll need

2+ years of Sales or Account Management experience
2+ years of experience in the automotive industry
BI portal experience is an asset
Great oral and written communication skills
Exhibits great collaboration skills, with a willingness to work with cross-functional teams
Capable of making decisions when customer problems and/or opportunities arise
Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
Understands IAA’s Customer Care Values and practices them daily
Capable of meeting and/or exceeding growth and retention goals
Proficient in Microsoft suite of products
Willing to travel 10%