Title Service Representative

Ritchie Bros.

. Review and process documentation for insurance and remarketing customers .

Posted 9/17/2026full-timeWestchester • Illinois • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in title processing and customer service, with a strong understanding of title and salvage laws and regulations. Proficient in managing customer databases and utilizing MS Office Suite for documentation and communication.

Highest-signal resume keywords

Title Processing ExperienceCustomer Service SkillsKnowledge of Title and Salvage LawsMS Office Suite ProficiencyDatabase Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title ProcessingDocumentation ReviewData EntryApplication CompletionProblem Resolution

Soft Skills

Customer SupportCommunication SkillsAttention to DetailOrganizational Skills

Tools & Technologies

IAA Operating SystemMS Office SuiteOutlookWordExcelPowerPoint

Industry Keywords

Salvage TitlesTitle Ownership TransferRecords Retention PoliciesField Office Environment

About the role

Key responsibilities & impact

Review and process documentation for insurance and remarketing customers
Process incoming salvage titles from multiple states and set for sale
Maintain current knowledge of title and salvage laws and regulations
Provide customer service and support through mail, email, telephone, and direct personal contact
Review and enter title work for customers
Complete applications to transfer title ownership
Enter title information into the IAA operating system
Respond to customer questions, complaints, and requests
Resolve problems encountered in transferring title ownership
Perform word processing, filing, and related clerical duties
Follow established procedures under close direction of a supervisor
Assist with other office functions as needed
Report company policy violations to a supervisor or manager
Protect confidential customer information and follow records retention policies
Perform other duties as assigned by management

Requirements

What you’ll need

1-2 years State/National title processing experience
Previous knowledge in title and salvage title requirements
Experience maintaining customer databases
Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
Typical Field Office Environment

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401(k) plan with 100% company match for the first 4% contributed
15 days of PTO each year