Client Success Manager

Rithum

. Own a portfolio of enterprise clients across the client lifecycle .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $93,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and account management, focusing on enterprise clients and complex business requirements. Proficient in using AI tools and Client Success platforms to enhance client relationships and drive measurable outcomes.

Highest-signal resume keywords

Client Success ManagementEnterprise Account ManagementRenewal Planning and ExecutionAI Tool UtilizationCRM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Health MonitoringValue RealizationRisk ManagementData AnalysisBusiness Review Preparation

Soft Skills

Strong CommunicationRelationship ManagementInfluencing Skills

Tools & Technologies

SalesforceGainsightClient Success PlatformsAI Tools

Industry Keywords

B2B SaaSE-commerceMarketplaceTechnology Environments

About the role

Key responsibilities & impact

Own a portfolio of enterprise clients across the client lifecycle
Serve as the primary relationship owner for assigned enterprise accounts
Build consultative relationships and drive adoption and value realization
Align Rithum’s capabilities to client goals and define measurable success outcomes
Lead business reviews and success checkpoints
Monitor client health and proactively address risks and client needs
Own renewal planning and execution, including forecasting and risk mitigation
Identify expansion opportunities aligned to client goals, usage, and business strategy
Partner with Sales on account planning and expansion execution
Support commercial discussions across pricing, packaging, and contract changes
Coordinate across Sales, Product, Support, Legal, Finance, and other teams
Maintain accurate client, renewal, and opportunity data
Use AI, client data, and Client Success tools to improve insights, preparation, and productivity
Apply AI to account research, business review preparation, and client health and usage analysis, verifying outputs for accuracy
Share client feedback and emerging needs with relevant internal teams

Requirements

What you’ll need

2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS
Experience supporting enterprise clients with multiple stakeholders and complex business requirements
Experience with renewals, client health, value realization, and client risk management
Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels
Experience using CRM or Client Success platforms to manage client workflows and data
Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude
Up to 10% travel required
Experience in SaaS, e-commerce, marketplace, or related technology environments preferred
Familiarity with Salesforce, Gainsight, or similar Client Success platforms and AI-enabled client or productivity tools preferred
Bachelor’s degree in Business, Marketing, Communications, or a related field preferred

Benefits

Comp & perks

Discretionary bonus of 10% of annual base salary
Medical, dental and vision benefits
Affordable health care plans and company HSA contributions, starting on Day 1
6% 401(k) match
20 days of Paid Time Off
9 Company-Paid holidays
2 paid floating holidays
7 paid sick days
2 Wellness days
1 Paid Volunteer Day
PTO increases to 22 days at 3 years of service and 25 days at 5 years
12 weeks primary caregiver leave
4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
Remote-first working conditions
Comprehensive benefits and wellness plans
Industry-competitive compensation and total rewards benefits