Rithum

Sales

• Hire, build, mentor, inspire, and lead a team of field sales executives
• Directly manage Hunter and Builder Account Executives aligned to a geographic region
• Coach Hunter and Builder sales motions, success metrics, daily activities, and expected outcomes
• Conduct deal reviews, pipeline inspections, and forecast calls
• Support onboarding, ramp, and role transitions
• Own regional pipeline health, attainment, and forecast accuracy
• Ensure balanced coverage of Core accounts within the region
• Operationalize the geographic Hunter/Builder model and align capacity
• Establish and maintain QBRs, forecast calls, and pipeline reviews
• Set performance expectations tied to pipeline creation, quota attainment, and expansion revenue
• Address performance gaps through coaching and formal performance management when necessary
• Reinforce Rithum Way of Selling, MEDDICC, and Salesforce hygiene standards
• Partner with Marketing, Client Success, and Product
• Serve as escalation point for complex customer situations and strategic deals
• Collaborate cross-departmentally to achieve revenue targets

Senior Manager, Sales

• Hire, build, mentor, inspire, and lead a team of field sales executives
• Lead a regional pod of Hunter and Builder Account Executives within the AMER Core Sales organization
• Drive new logo acquisition, client expansion, and disciplined pipeline execution across a defined geographic territory
• Coach Hunters on prospecting and new business and Builders on retention, expansion, and long-term account value
• Directly manage regional Hunter and Builder Account Executives
• Conduct deal reviews, pipeline inspections, and forecast calls
• Support onboarding, ramp, and role transitions
• Own regional pipeline health, attainment, and forecast accuracy
• Ensure balanced Core account coverage
• Operationalize the geographic Hunter/Builder model and maintain role clarity and capacity alignment
• Establish operating cadence including QBRs, forecast calls, and pipeline reviews
• Set performance expectations tied to pipeline creation, quota attainment, and expansion revenue
• Address performance gaps through coaching and formal performance management when necessary
• Reinforce Rithum Way of Selling, MEDDICC, and Salesforce hygiene standards
• Partner with Marketing, Client Success, and Product
• Serve as escalation point for complex customer situations and strategic deals
• Collaborate cross-departmentally to meet revenue targets

• Hire, build, mentor, inspire, and lead a team of field sales executives
• Directly manage Hunter and Builder Account Executives aligned to a geographic region
• Coach Hunter and Builder motions on success metrics, daily activities, and expected outcomes
• Conduct deal reviews, pipeline inspections, and forecast calls
• Support onboarding, ramp, and Hunter-to-Builder role transitions
• Own regional pipeline health, attainment, and forecast accuracy
• Ensure balanced Core account coverage within the region
• Operationalize the geographic Hunter/Builder model and align capacity
• Establish and maintain QBRs, forecast calls, and pipeline reviews
• Set performance expectations tied to pipeline creation, quota attainment, and expansion revenue
• Address performance gaps through coaching and formal performance management when necessary
• Reinforce Rithum Way of Selling, MEDDICC or equivalent, and Salesforce hygiene standards
• Partner with Marketing, Client Success, and Product as the senior regional sales partner
• Serve as escalation point for complex customer situations and strategic deals
• Drive new-logo acquisition, client expansion, pipeline execution, and sales-target attainment across the Eastern US territory

• Hire, build, mentor, inspire, and lead a team of field sales executives
• Lead a regional pod of Hunter and Builder Account Executives within AMER Core Sales
• Drive new-logo acquisition, client expansion, and disciplined pipeline execution across a defined geographic territory
• Coach Hunters on prospecting and new business and Builders on retention, expansion, and long-term account value
• Directly manage Account Executives aligned to a geographic region
• Coach to success metrics, daily activities, and expected outcomes
• Conduct deal reviews, pipeline inspections, and forecast calls
• Support onboarding, ramp, and Hunter-to-Builder role transitions
• Own regional pipeline health, attainment, and forecast accuracy
• Ensure balanced Core account coverage within the region
• Operationalize the geographic Hunter/Builder model across regions
• Establish and maintain QBRs, forecast calls, and pipeline reviews
• Set performance expectations tied to pipeline creation, quota attainment, and expansion revenue
• Address performance gaps through coaching and formal performance management when necessary
• Reinforce Rithum Way of Selling, MEDDICC, and Salesforce hygiene standards
• Partner with Marketing, Client Success, and Product as the senior regional sales partner
• Serve as the escalation point for complex customer situations and strategic deals
• Collaborate cross-departmentally to achieve revenue targets

• Hire, build, mentor, inspire, and lead a team of field sales executives
• Lead a regional pod of Hunter and Builder Account Executives within the AMER Core Sales organization
• Drive new-logo acquisition, client expansion, and disciplined pipeline execution across a defined geographic territory
• Coach Hunters on prospecting and new business and Builders on retention, expansion, and long-term account value
• Directly manage Account Executives aligned to a geographic region
• Coach to role-specific success metrics, daily activities, and expected outcomes
• Conduct deal reviews, pipeline inspections, and forecast calls
• Support onboarding, ramp, and role transitions
• Own regional pipeline health, attainment, and forecast accuracy
• Ensure balanced Core account coverage within the region
• Operationalize the geographic Hunter/Builder model and align capacity
• Establish and maintain QBR, forecast-call, and pipeline-review cadence
• Set performance expectations tied to pipeline creation, quota attainment, and expansion revenue
• Address performance gaps through coaching and formal performance management when necessary
• Reinforce Rithum Way of Selling, MEDDICC, and Salesforce hygiene standards
• Partner with Marketing, Client Success, and Product
• Serve as escalation point for complex customer situations and strategic deals
• Collaborate cross-departmentally to meet revenue targets

• Hire, build, mentor, inspire, and lead a team of field sales executives
• Lead a regional pod of Hunter and Builder Account Executives within the AMER Core Sales organization
• Drive new logo acquisition, client expansion, and disciplined pipeline execution across a defined geographic territory
• Coach Hunters on prospecting and new business and Builders on retention, expansion, and long-term account value
• Directly manage Account Executives aligned to a geographic region
• Coach to role-specific success metrics, daily activities, and expected outcomes
• Conduct deal reviews, pipeline inspections, and forecast calls
• Support onboarding, ramp, and role transitions
• Own regional pipeline health, attainment, and forecast accuracy
• Ensure balanced coverage of Core accounts
• Operationalize the geographic Hunter/Builder model across regions
• Establish and maintain QBRs, forecast calls, and pipeline reviews
• Set performance expectations tied to pipeline creation, quota attainment, and expansion revenue
• Address performance gaps through coaching and formal performance management when necessary
• Reinforce Rithum Way of Selling, MEDDICC, and Salesforce hygiene standards
• Partner with Marketing, Client Success, and Product
• Serve as escalation point for complex customer situations and strategic deals

Technical Account Manager

• Serve as a consistent weekly client touchpoint, managing day-to-day business-as-usual activities.
• Develop and oversee channel implementation strategies aligned with technical requirements and Rithum’s platform capabilities.
• Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
• Conduct technical reviews and provide forward-looking optimization recommendations.
• Advise clients on overcoming obstacles and realizing value from Rithum’s solutions.
• Own resolution of complex technical issues with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum’s internal teams.
• Support technical roadmap planning, feature adoption, and product feedback loops.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Deliver strategic technical guidance and executional support to enterprise and strategic clients.
• Serve as the technical complement to the Client Success Manager.
• Serve as a consistent weekly client touchpoint and manage day-to-day business-as-usual activities.
• Develop and oversee channel implementation strategies.
• Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
• Conduct technical reviews and provide forward-looking optimization recommendations.
• Advise clients on overcoming obstacles and realizing value from Rithum solutions.
• Resolve complex technical issues with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum internal teams.
• Support technical roadmap planning, feature adoption, and product feedback loops.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Performance Marketing

• Serve as strategic advertising lead for high-value enterprise and strategic clients
• Drive planning, execution, and optimization of digital marketing and retail media campaigns
• Lead discovery and strategic planning sessions
• Translate client business goals into media plans and oversee budgets, bids, audiences, and creative
• Analyze campaign performance using attribution models, pacing, and ROAS
• Advise client stakeholders and identify growth, efficiency, and innovation opportunities
• Act as subject matter expert on Rithum's media products and tooling
• Educate clients on new features, platform enhancements, and industry trends
• Collaborate with Client Success, Technical Account Management, and Product teams
• Mentor Advertising Account Managers and improve team-wide executional consistency
• Track emerging media channels, platform updates, and advertising trends
• Leverage AI, data, and scalable processes to improve productivity, decision-making, and client outcomes

Advertising Paid Search Strategist – Ecommerce

• Serve as strategic advertising lead for a portfolio of high-value enterprise and strategic clients
• Drive planning, execution, and optimization of campaigns across digital marketing and retail media platforms
• Lead discovery and strategic planning sessions
• Translate client business goals into media plans and oversee budgets, bids, audiences, and creative
• Analyze campaign performance using attribution models, pacing, and ROAS
• Advise clients and identify opportunities for growth, efficiency, and innovation
• Educate clients on Rithum’s media products, tooling, features, and industry trends
• Collaborate with Client Success Managers, Technical Account Managers, and Product teams
• Track emerging media channels, platform updates, and advertising trends
• Mentor Advertising Account Managers and improve team-wide executional consistency
• Leverage AI, data, and scalable processes to improve productivity, decision-making, and client outcomes

Procurement

• Own the procurement lifecycle end to end, from intake triage and sourcing through purchase orders, vendor onboarding, and invoice matching
• Keep procurement requests moving so business teams are not blocked
• Improve procurement processes in Zip and adjacent systems by removing delays and adding data-quality controls
• Report on procurement pipeline, cycle time, and realized savings
• Run sourcing events from scoping through award, including vendor evaluations, RFx execution, and renewals
• Make sourcing recommendations and build award and renewal business cases using total cost of ownership, license and tier rightsizing, vendor consolidation, and market benchmarking
• Quantify delivered savings
• Lead commercial negotiations on assigned agreements
• Partner with Legal, Security, and Privacy to secure appropriate contract terms
• Use AI for contract summarization, first-pass redlines, spend and proposal analysis, market research, and stakeholder communications
• Verify AI outputs against source materials before use
• Share effective AI approaches with teammates
• Train and enable the business through playbooks and guidance on engaging procurement
• Present procurement requirements, cost analysis, and trade-offs to engineers, vendors, and finance leaders
• Leverage AI, data, and scalable processes to improve productivity, decision-making, innovation, and outcomes

Procurement Specialist

• Own the procurement lifecycle end to end, from intake triage and sourcing through purchase orders, vendor onboarding, and invoice matching
• Keep procurement requests moving so business teams are not blocked
• Improve procurement processes in Zip and adjacent systems by removing delays and building controls for clean data
• Report on procurement pipeline, cycle time, and realized savings
• Run sourcing events from scoping through award, including vendor evaluations, RFx execution, and renewals
• Build business cases for award and renewal decisions using total cost of ownership, license and tier rightsizing, vendor consolidation, and market benchmarking
• Quantify delivered savings
• Lead commercial negotiations on assigned agreements
• Partner with Legal, Security, and Privacy to secure protective terms without slowing the business
• Use AI for contract summarization, first-pass redlines, spend and proposal analysis, market research, and stakeholder communications
• Verify AI outputs against source materials before using or sharing them
• Share effective AI approaches with teammates
• Enable the business through training, playbooks, and guidance on engaging procurement
• Tailor procurement requirements, cost analysis, and trade-offs for engineers, vendors, and finance leaders
• Ramp on Zip, the intake process, and active vendor portfolio during the first 90 days
• Begin running sourcing events and renewals during the first 90 days
• Own a defined spend category by six months
• Deliver measurable savings and cycle-time improvements

Analyst

• Administer intake for Brands Services initiative requests by logging, classifying, routing, and tracking status against turnaround targets
• Prepare triage packets and maintain decision logs so prioritization rationale remains traceable
• Build and maintain the portfolio reporting layer covering status, milestones, and health
• Automate manual reporting steps
• Produce executive-ready analysis and KPI reporting focused on required decisions and variance drivers
• Maintain the initiative inventory of record, including owners, success criteria, milestones, and definition of done
• Maintain dependency registers and risk/issue logs
• Escalate risks and issues against defined thresholds before milestones are at risk
• Prepare agendas, pre-reads, and status packets for governance forums
• Capture and follow up on governance decisions and action items
• Maintain PMO templates and standards
• Partner with initiative owners to keep portfolio data current and accurate
• Leverage AI, data, and scalable processes to improve productivity, decision-making, and outcomes

PMO & Portfolio Analyst

• Administer intake for Brands Services initiative requests by logging, classifying, routing, and tracking status against turnaround targets
• Prepare triage packets and maintain decision logs so prioritization rationale remains traceable
• Build and maintain the portfolio reporting layer covering status, milestones, and health
• Automate manual reporting steps
• Produce executive-ready analysis and KPI reporting focused on required decisions and variance drivers
• Maintain the initiative inventory of record, including owners, success criteria, milestones, and definition of done
• Maintain the dependency register and risk/issue log
• Escalate risks and issues against defined thresholds before milestones are at risk
• Prepare agendas, pre-reads, and status packets for governance forums
• Capture and follow up on decisions and action items
• Maintain PMO templates and standards
• Partner with initiative owners to keep portfolio data current and accurate
• Leverage AI, data, and scalable processes to improve productivity, decision-making, automation, and outcomes

PMO – Portfolio Analyst

Customer Support

• Handle inbound Tier 1 and 2 software support requests through portal, email, telephone, and chat
• Send proactive outbound communications regarding file or communication failures
• Document client issues and actions taken using ticketing software
• Create and escalate Tier 1, 2, or 3 support requests to Engineering
• Participate in the after-hours on-call rotation
• Demonstrate in-depth understanding of one or more Rithum platforms and serve as a subject matter expert when applicable
• Create and maintain internal knowledge base articles and support resources
• Identify and communicate emerging trends to management based on ticket patterns and client feedback
• Meet or exceed performance goals for client satisfaction, response time, issue resolution, and quality
• Support client satisfaction through analysis and outreach
• Participate in workload management processes
• Contribute to special projects
• Mentor or coach new team members and support Level 1 agents with training and escalation guidance
• Leverage AI, data, and scalable processes to improve productivity, decision-making, automation, and outcomes

Senior Manager, Sales

Senior Manager, Sales

Senior Manager, Sales

Senior Manager, Sales

Senior Manager, Sales

Senior Manager, Sales

Technical Account Manager

Technical Account Manager

Advertising Paid Search Strategist – Ecommerce

Advertising Paid Search Strategist – Ecommerce

Procurement Specialist

Procurement Specialist

PMO & Portfolio Analyst

PMO – Portfolio Analyst

Software Support Specialist