Manager, Client Success – Strategic

Rithum

. Lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $168,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Client Success teams, driving client adoption and retention, and leveraging data to identify risks and opportunities. Proficient in managing client relationships and renewals while fostering a high-performing team culture focused on business outcomes.

Highest-signal resume keywords

Client Success ManagementTeam Leadership and CoachingData-Driven Decision MakingRenewal and Expansion StrategyAI and Technology Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementRenewalsStakeholder ManagementData AnalysisPerformance ManagementCoachingRisk IdentificationValue RealizationBusiness Outcomes

Soft Skills

Strong CommunicationOrganizational SkillsCross-Functional PartnershipCoaching SkillsTeam Building

Tools & Technologies

SalesforceGainsightAI-Enabled ToolsClient Success PlatformsProductivity Tools

Industry Keywords

B2B SaaSEnterprise SaaSE-CommerceMarketplaceRetail Technology

About the role

Key responsibilities & impact

Lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships
Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts
Support CSMs in navigating complex client organizations and building executive and stakeholder relationships
Manage client escalations and coordinate resources to resolve issues and protect client outcomes
Monitor portfolio health and act on client risks and opportunities
Oversee renewal planning and execution across the team’s portfolio
Partner with Sales to identify and support expansion opportunities aligned to client priorities
Use client and portfolio data to identify risks, opportunities, and appropriate actions
Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities, renewals, and growth
Coordinate cross-functional resources to resolve client challenges and advance strategic priorities
Share client feedback and emerging needs with relevant internal teams
Reinforce consistent processes and responsible use of AI and automation
Lead, coach, and develop CSMs supporting Rithum’s strategic clients
Set expectations and coach the team on client engagement, success planning, value realization, renewal, and growth
Manage performance and development through coaching, feedback, and accountability
Foster a high-performing team focused on client value and business outcomes
Hire, build, and lead teams
Use and encourage responsible AI adoption to strengthen client insights, identify risks and opportunities, improve productivity, and deliver proactive client experiences

Requirements

What you’ll need

5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment
1+ years of experience leading and coaching client-facing teams
Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements
Experience with renewals, client escalations, and expansion opportunities in partnership with Sales
Strong communication, coaching, organizational, and cross-functional partnership skills
Ability to use client and portfolio data to identify risks, opportunities, and actions
Experience leveraging AI and technology to improve productivity, insights, or client outcomes
Up to 10% travel required
8+ years of experience in Client Success, account management, renewals, or related client-facing roles preferred
Prior people management experience in Client Success or a related client-facing function preferred
Experience in enterprise SaaS, e-commerce, marketplace, retail technology, or related environments preferred
Familiarity with Salesforce, Claude, Gainsight, other Client Success platforms, and AI-enabled client or productivity tools preferred
Bachelor’s degree in Business, Marketing, Communications, or a related field preferred

Benefits

Comp & perks

Discretionary bonus of 12% of annual base salary
Medical, dental and vision benefits with affordable health care plans and company HSA contributions starting on Day 1
6% 401(k) match
20 days of Paid Time Off
9 Company-Paid holidays
2 paid floating holidays
7 paid sick days
2 Wellness days
1 Paid Volunteer Day
PTO increases to 22 days at 3 years of service and 25 days at 5 years
12 weeks primary caregiver leave
4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance equal to 2x salary
Calm app access
Employee Assistance Program
$65/month remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
Remote-first working conditions
Comprehensive benefits and wellness plans
Industry-competitive compensation and total rewards benefits