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Rithum

Manager, Client Success – Strategic

Rithum

. Lead a team of Client Success Managers supporting Rithum’s most strategic and highest-value client relationships .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $168,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading Client Success teams, driving client adoption, retention, and growth through effective coaching and strategic planning. Proficient in leveraging data and technology to enhance client outcomes and manage complex stakeholder relationships.

Highest-signal resume keywords
Client Success ManagementTeam Leadership and CoachingB2B SaaS ExperienceRenewals and Escalations ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client SuccessAccount ManagementRenewalsData AnalysisStakeholder ManagementCoachingPerformance ManagementValue RealizationRisk IdentificationGrowth Strategy
Soft Skills
Strong CommunicationOrganizational SkillsCross-Functional PartnershipProblem SolvingTeam Building
Tools & Technologies
SalesforceGainsightAI-Enabled ToolsClient Success PlatformsProductivity Tools
Industry Keywords
B2B SaaSEnterprise SaaSE-CommerceMarketplaceRetail Technology

About the role

Key responsibilities & impact
  • Lead a team of Client Success Managers supporting Rithum’s most strategic and highest-value client relationships
  • Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts
  • Support CSMs in navigating complex client organizations and building executive and stakeholder relationships
  • Manage client escalations and coordinate resources to resolve issues and protect client outcomes
  • Monitor portfolio health and act on client risks and opportunities
  • Oversee renewal planning and execution across the team’s portfolio
  • Partner with Sales to identify and support expansion opportunities aligned to client priorities
  • Coach CSMs to connect success plans and demonstrated value to retention, renewal, and growth
  • Use client and portfolio data to identify risks, opportunities, and actions
  • Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities, renewals, and growth
  • Coordinate cross-functional resources to resolve client challenges and advance strategic priorities
  • Share client feedback and emerging needs with relevant internal teams
  • Reinforce consistent processes and responsible use of AI and automation
  • Lead, coach, and develop CSMs
  • Set expectations and coach the team on client engagement, success planning, value realization, renewal, and growth
  • Manage performance and development through coaching, feedback, and accountability
  • Foster a high-performing team focused on client value and business outcomes
  • Hire, build, and lead teams

Requirements

What you’ll need
  • 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment
  • 1+ years of experience leading and coaching client-facing teams
  • Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements
  • Experience with renewals, client escalations, and expansion opportunities in partnership with Sales
  • Strong communication, coaching, organizational, and cross-functional partnership skills
  • Ability to use client and portfolio data to identify risks, opportunities, and actions
  • Experience leveraging AI and technology to improve productivity, insights, or client outcomes
  • Up to 10% travel required
  • 8+ years of experience in Client Success, account management, renewals, or related client-facing roles preferred
  • Prior people management experience in Client Success or a related client-facing function preferred
  • Experience in enterprise SaaS, e-commerce, marketplace, retail technology, or related environments preferred
  • Familiarity with Salesforce, Claude, Gainsight, other Client Success platforms, and AI-enabled client or productivity tools preferred
  • Bachelor’s degree in Business, Marketing, Communications, or a related field preferred

Benefits

Comp & perks
  • Discretionary bonus of 12% of annual base salary
  • Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1
  • 6% 401(k) match
  • 20 days of Paid Time Off
  • 9 Company-Paid holidays
  • 2 paid floating holidays
  • 7 paid sick days
  • 2 Wellness days
  • 1 Paid Volunteer Day
  • PTO increases to 22 days at 3 years of service and 25 days at 5 years
  • 12 weeks primary caregiver leave
  • 4 weeks secondary caregiver leave
  • Accident, critical illness, and hospital indemnity insurance
  • Pet insurance
  • Legal assistance and identity theft insurance plans
  • Life insurance of 2x salary
  • Calm app access and Employee Assistance Program
  • $65/month remote work stipend for internet
  • Culture and team-building activities
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match up to $250 per year
  • Remote-first working conditions
  • Comprehensive benefits and wellness plans
  • Industry-competitive compensation and total rewards benefits