Senior Client Success Manager – Strategic Accounts

Rithum

. Own relationships for a portfolio of strategic accounts across onboarding, renewal, and expansion .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $80,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts within a B2B SaaS environment, focusing on client onboarding, renewals, and expansion. Proficient in leveraging data-driven insights and AI tools to enhance client success and drive product adoption.

Highest-signal resume keywords

Client Success ManagementAccount Renewal ProcessesStrategic Account PlanningSalesforce ProficiencyContract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingAccount ManagementData AnalysisRisk MitigationUpsell and Cross-Sell StrategiesStakeholder EngagementECommerce SaaS ExperienceClient EnablementNPS and CSAT MetricsWorkflow Optimization

Soft Skills

Strong Communication SkillsExecutive PresenceOrganizational SkillsCoaching and MentoringInfluencing Skills

Tools & Technologies

SalesforceGainsightAI ToolsChatGPTMicrosoft Copilot

Industry Keywords

B2B SaaSClient SuccessAccount PlanningProcurement ProcessesBusiness Reviews

About the role

Key responsibilities & impact

Own relationships for a portfolio of strategic accounts across onboarding, renewal, and expansion
Align with client business objectives, industry context, and success measures
Communicate progress and impact through regular business reviews
Manage escalations to maintain client trust
Lead onboarding and implementation with customized guidance and strategic alignment
Monitor account health using data and client insights, identify risks, and develop mitigation plans
Facilitate enablement sessions to improve product adoption and business outcomes
Surface client feedback to internal teams and influence roadmap priorities
Identify and nurture upsell and cross-sell opportunities
Partner with Account Executives on account planning and expansion strategies
Support growth plans that increase client value from Rithum investments
Own and execute account renewal processes
Collaborate with Sales, Legal, and Finance on contract terms, packaging, pricing, and approvals
Forecast renewal likelihood and proactively address risks
Coach and mentor less experienced Client Success Managers
Leverage AI, data, and scalable processes to improve productivity, decision-making, automation, and outcomes

Requirements

What you’ll need

3+ years of experience in client success, renewals, or account management in a B2B SaaS environment
Demonstrated ability to support strategic accounts with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential
Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders
Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels
Contract management and renewal experience, partnering with procurement or legal stakeholders
Familiarity with strategic account planning and enterprise procurement or legal processes
Excellent organizational skills and ability to manage multiple priorities effectively
High proficiency with Salesforce or equivalent tools
Prior eCommerce or eCommerce SaaS experience
Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making
5+ years of progressive client-facing experience preferred
Bachelor's degree in the applicable discipline or related field preferred
Experience supporting client enablement and training, and using data-driven insights to guide decisions preferred
Proficiency with Client Success platforms such as Gainsight and client data including NPS, CSAT, and adoption metrics preferred

Benefits

Comp & perks

Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1
6% 401(k) match
20 days of Paid Time Off
9 Company-Paid holidays
2 paid floating holidays
7 paid sick days
2 Wellness days
1 Paid Volunteer Day
PTO increases to 22 days at 3 years of service and 25 days at 5 years
12 weeks primary caregiver leave
4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Calm app access
Employee Assistance Program
$65/month remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
Discretionary bonus of 10% of annual base salary
Remote-first working conditions
Comprehensive benefits and wellness plans