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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical solution design and implementation for enterprise-level clients, with a strong focus on API integrations, product data feeds, and client engagement. Proven ability to communicate complex concepts effectively and mentor junior team members while driving cross-functional initiatives.
Highest-signal resume keywords
Client-Facing Technical RoleAPI Integration ExpertiseProduct Data Feed FormatsTechnical Documentation CreationAI Tool Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
REST APISOAP APIXMLTXTCSVJSONExcelHTMLImplementation PlanningTroubleshooting
Soft Skills
Problem-SolvingTime ManagementPrioritizationCommunicationPresentation
Tools & Technologies
ChatGPTMicrosoft CopilotClaude
Industry Keywords
SaaSOnboardingSolution EngineeringClient SuccessCross-Functional Initiatives
Tech Stack
Tools & technologiesSOAP
About the role
Key responsibilities & impact- Lead technical discovery and solution design during late-stage sales engagements for strategic clients
- Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- Own the technical implementation and optimization of high-impact client projects
- Customize solutions to meet unique business requirements
- Serve as the primary technical contact for advanced software, product data feed, API integration, and FTP issues
- Provide expert-level platform training and consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success
- Mentor and coach junior Client Success Engineers
- Drive cross-functional initiatives improving internal processes, workflows, and client engagement
- Develop webinars, videos, and documentation for onboarding and education at scale
- Use AI for implementation planning, client documentation, troubleshooting research, and enablement content
- Communicate complex technical concepts to technical and non-technical stakeholders
- Represent the client voice in product feedback loops
- Own high-risk client situations and ensure proactive resolution
Requirements
What you’ll need- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
- Fluent in both written and spoken English
- Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- Advanced expertise in REST and SOAP API integrations and troubleshooting
- Strong working knowledge of Excel and HTML
- Demonstrated ability to manage multiple complex client projects simultaneously
- Excellent problem-solving, time management, and prioritization skills
- Strong communication and presentation skills for technical and non-technical audiences
- Proven ability to document processes and create technical enablement materials
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
- Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude
- Up to 10% travel required
Benefits
Comp & perks- Enhanced Private Medical Insurance and a Health Cash Back Plan
- Life insurance & disability benefits
- Pension plan with 4% Company match
- 25 Days of PTO
- 8 Company-paid Holidays
- 2 paid floating holidays
- 10 paid sick days
- 2 Wellness days
- 1 Paid Volunteer Day
- £45/month Remote work stipend for internet
- Calm App
- Employee Assistance Program
- Professional development stipend
- Learning and development offerings
- Charitable contribution match per team member
- Remote-first working conditions
- Industry-competitive compensation and total rewards benefits